Summary
Overview
Work History
Education
Skills
Languages
Job Search Details
Timeline
Generic

Deidre Houser

Chickamauga,GA

Summary

Results driven, client-centered manager with twenty-four years of experience in retail management, sales, and client engagement. Excellent leadership and multi-tasking skills. Always driving to improve results within a team through strong work ethic and commitment to employer.

Seasoned Store Director with history of successful retail management. Demonstrated ability to develop strategic plans that meet company goals, manage store operations efficiently and lead teams effectively. Strong in problem-solving and decision-making, with knack for improving customer satisfaction and driving overall operational improvements.

Overview

29
29
years of professional experience

Work History

Store Director/ PT Sales Lead

Sephora
Chattanooga, United States
11.2009 - 06.2022
  • 2013 - June 2022 (Part-Time Sales Lead). Drove business within the store to meet store's goals. Coached, developed, and trained staff daily to meet desired goals. Listened to clients to determine their needs and suggest products that meet those needs based on expertise, Sephora product training, and available in-store technology. Participated in operations activities such as: inventory control, loss prevention, compliance with policies and procedures, and maintaining store cleanliness standards. Ensured continued product training plans are met to remain an expert in beauty trends, application, and special events within the store.
  • 2009-2013 (Store Director). Developed strategies to grow the business by leveraging client loyalty programs, events, product knowledge, services, and more. Built a coaching culture where everyone is recognized for their success and given feedback on areas to grow. Supervised all product training while building a team with advanced product expertise to drive sales. Recruited, interviewed, and attracted the top talent in addition to providing succession and development plans for my team. Implemented, supported, and drove all operational initiatives to ensure store profit. Demonstrated Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, and Initiative.

Assistant store manager

JJill
Chattanooga, United States
04.2004 - 11.2009
  • Responsible for achieving individual and team sales and productivity performance goals. Built customer loyalty by creating genuine connections with customers. Implemented monthly merchandising sets to drive sales and maintain excellent visual standards. Complied with company policies and procedures, ensured a safe environment and protected company assets.

Assistant Manager/ Store Manager

Limited Brands (Express, Victoria's Secret, Structure)
Chattanooga, United States
01.1993 - 04.2004
  • Store Manager (1997-2004)
  • Assistant Store Manager (1993-1996)
  • Drove total store actions include selection/interviewing, onboarding coaching/performance management, succession, reward and recognition, and culture/engagement. Built a solid sales team to exceed sale goals. Monitored employee productivity and motivated team to drive results. Supervised team to adhere to company's policies and procedures. Fostered environment in which clients would experience a high level of customer service.

Education

Associate Degree - Associate Degree

Chattanooga State Community College
Chattanooga, Tn
08.1999

Some College (No Degree) - Biology

University of Tennessee at Chattanooga
Chattanooga, Tn

Skills

  • Coaching
  • Salesforce Workcom
  • Sales Budgeting
  • Sales Manager
  • Activities
  • Customer service
  • Client relationship management
  • Sales strategy
  • Team leadership
  • Employee training
  • Product knowledge
  • Coaching and development
  • Event planning
  • Communication skills
  • Client needs assessment
  • Consultative support
  • Sales
  • Client profile building
  • Relationship building and management
  • Client satisfaction-driven
  • Up-selling and cross-selling techniques
  • Client retention strategies
  • Client service-driven
  • Customer engagement
  • Customer relations
  • Team building
  • Attention to detail
  • Analytical thinking

Languages

English, Fluent

Job Search Details

Remote, Client Service

Timeline

Store Director/ PT Sales Lead

Sephora
11.2009 - 06.2022

Assistant store manager

JJill
04.2004 - 11.2009

Assistant Manager/ Store Manager

Limited Brands (Express, Victoria's Secret, Structure)
01.1993 - 04.2004

Associate Degree - Associate Degree

Chattanooga State Community College

Some College (No Degree) - Biology

University of Tennessee at Chattanooga
Deidre Houser