Deidre Jensen
Dannebrog,NE
Summary
Dynamic and results-driven professional with extensive experience at Good Samaritan Society Home Health Care. Proven expertise in staff training and development, enhancing team productivity while ensuring exceptional customer service. Adept at managing office operations and maintaining meticulous documentation, fostering a reliable and efficient work environment.
Overview
14
14
years of professional experience
Work History
Business Office Supervisor
Good Samaritan Society Home Health Care
09.2023 - Current
- Enhanced team productivity by providing ongoing training and support to staff members.
- Managed daily operations, ensuring timely completion of tasks and meeting performance goals.
- Oversaw financial reporting for accurate budgeting, forecasting, and decision making.
- Updated reports, managed accounts, and generated reports for company database.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Completed bi-weekly payroll for 20 employees.
- Went through all the daily faxes.
- Got all the insurance authorizations.
- Managed the invoices & expense reports.
- Managed the company work cars and the maintenance on them.
- Answered the phone.
Intake/Admissions Coordinator
Good Samaritan Society Home Health Care
08.2014 - 09.2023
- Provided exceptional customer service during phone and email interactions with prospective families, addressing concerns promptly and professionally.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on state laws.
- Maintained accurate records of applicant data, ensuring timely decision-making and reporting.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Completed preliminary paperwork for incoming and outgoing patients.
- Handled inquiries from prospective patients to provide detailed information regarding admissions process.
- Performed document filing, bookkeeping, and faxing for busy admissions office.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Resolved issues related to insurance authorizations or medical necessity quickly, minimizing delays in service provision.
- Developed strong relationships with referral sources, resulting in increased referrals for services provided by the organization.
- Enhanced office productivity by handling high volume of callers per day.
- Trained new staff members on intake procedures, contributing to a well-prepared team.
- Coordinated with healthcare providers to ensure accurate and timely sharing of patient information, enhancing continuity of care.
- Collaborated with administrative staff to manage appointment schedules effectively, reducing wait times and optimizing resource use.
- Maintained confidentiality and compliance with healthcare regulations, safeguarding patient information.
CNA
Good Samaritan Society Home Health Care
10.2010 - 08.2014
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Education
Nursing
Central Community College
Grand Island, NEHigh School Diploma -
Mandan High School
Mandan, ND05-2004
Skills
- Staff training and development
- Office management
- Training and coaching
- Document management
- Documentation and control
- Home healthcare management
- Customer service
- Attention to detail
- Multitasking
- Reliability
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Phone and email etiquette
Timeline
Business Office Supervisor
Good Samaritan Society Home Health Care
09.2023 - Current
Intake/Admissions Coordinator
Good Samaritan Society Home Health Care
08.2014 - 09.2023
CNA
Good Samaritan Society Home Health Care
10.2010 - 08.2014
Nursing
Central Community College
High School Diploma -
Mandan High School
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