Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deidre Johnson

Kearney,NE

Summary

Resourceful Customer Service Representative known for maintaining high productivity and efficiently completing tasks. Skilled in conflict resolution, time management, and communication, ensuring smooth operational flow and customer satisfaction. Excel in active listening, empathy, and adaptability, leveraging these soft skills to navigate customer interactions successfully and foster positive outcomes. I love working with the public and being able to help in whatever situation they need help with. I am pretty OCD when it comes to keeping things organized, clean and everything going smoothly. I have a friendly personality and smile 99% of the time. I have no problem working well with people an taking orders from anyone. I will do my job fully. I do have my wedding m job and I sometimes need friday - sunday off but they are pretty scattered. I moved to Kearney a few months ago and am excited to start my next chapter of my life here.

Overview

5
5
years of professional experience

Work History

Insurance Sales/ CSR

Sandy Hansen Shelter Insurance
Aurora, NE
01.2015 - 03.2017

Sold Insurance, answered phones, made cold calls, cleaned office, did promotion days. I did not want to take over as agent and Sandy who was the agent was quitting so I had to leave also.

Sales Associate

Von Maur
Omaha, NE
04.2014 - 03.2015

I helped people as they shopped to assist them in finding what the were looking for. I left there to take classes for insurance license.

Dispatcher/Jailer

Merrick County Sheriff's Office
Central City, NE
08.2012 - 02.2014

The dates are not correct as to when I started. I can not remember my start date. I dispatched 911 help, answered phones, helped public w different forms they needed, typed up accident reports and other reports. Cleaned, made meals for inmates, booked inmates, took inmates to court, did jail checks, took inmates to do clean up outside the jail. Took inmates to other facilities. I totally loved this job. I had a 911 call and it was a car accident and a young boy ended up passing away and it was still to close to when my son passed away in a car accident and that tore me up. Had i been farther in my grieving i would have been able to handle it. I loved knowing I was making a difference in someones lives.

Magnificent Moments

Self Employed Web
Kearney, NE
01.1999 - Present

Decorate for Special Events & Weddings. I do all the wedding flowers and do all the decorating.

Education

Certificate For Dispatching/Jailer - Dispatching 911/Jailer

Nebraska Law Enforcement Center
Grand Island, NE
01-2013

High School Diploma -

Aurora High School
Aurora, NE
05-1990

P&A License - Insurance

Insurance Classes
Online

Skills

  • Customer Relations
  • Time Management
  • Self-Directed
  • Organization
  • Clerical Support
  • Record Keeping
  • Data Entry
  • Critical Thinking
  • Problem Resolution
  • Friendly, Positive Attitude

Timeline

Insurance Sales/ CSR

Sandy Hansen Shelter Insurance
01.2015 - 03.2017

Sales Associate

Von Maur
04.2014 - 03.2015

Dispatcher/Jailer

Merrick County Sheriff's Office
08.2012 - 02.2014

Magnificent Moments

Self Employed Web
01.1999 - Present

Certificate For Dispatching/Jailer - Dispatching 911/Jailer

Nebraska Law Enforcement Center

High School Diploma -

Aurora High School

P&A License - Insurance

Insurance Classes
Deidre Johnson