Deidre Kailer

Experienced business professional with managing client accounts and offices. Dedicated and energetic employee with a positive attitude and the special ability to pay closer attention to detail in deadline oriented environment. Demonstrates ability to implement strategic administration to enhance productivity and over all bottom-line performance. Responsible for research and resolution of customer accounts for Chargebacks and Collections etc. Adept in performing contract billing (new & renewal), A/R, maintaining applied cash reports, processing payroll, maintaining department expense accounts. Processing credits, debits and adjustments, and reconciling monthly clipboards. Detailed transaction research, analytical skills, and documentation of actions taken including phone calls to merchants, cardholders, and others as appropriate. Applies banking, collections, industry regulations, compliance and practices. Skilled in creating and maintaining excel spreadsheets and reports, organizing and maintaining Departments of 6-60 employees as well as training, and supervising employees. May also compile aggregate statistics on charge backs for use by the company in identifying patterns and improving overall customer service. Possesses exceptional organizational skills; work effectively under pressure and stress, prioritize workload and multitask. Conscience of deadlines; process of strong sense of urgency. Combined time and resource management skills to implement strategic administrative and operational initiatives to enhance productivity, quality, client service, and overall bottom line performance. Experienced in operating various Office Machines including copy machines, printers, scanners, and fax machines. Perform data entry by touch: Alpha and numeric, print reports and invoices. Computer: Proficient in Microsoft Word & Excel; Managed Services database, CRS, CRM, LiveVox, TS1 & TS2 fraud base system, SQL, OMD, Outlook, WP, Lotus (123 & Notes), Foresight, Peachtree accounting, Quick-books accounting, Ulti-Pro, E-automate, Uni-search, Net-search and Internet. Administrative: Billing, A/R, create, maintain and monitor daily reports of various types as well as employees schedules, 1st and 3rd party collections, data entry, training, dispatch, organize filing systems - alpha/numeric, case management, chargeback, multi-line phone, payroll, marketing & advertising, billing, bookkeeping, inventory control and conversions.

• Achieved Microsoft Word and Excel certificate.
• Achieved Medical Assistant Certificate.
• Documented and resolved customers disputes/complaints which led to satisfied customers .
• Achieved promotion's by completing work lol loads with accuracy and efficiency.
• Supervised team of 60 staff members.
• Used Microsoft Excel to develop inventory tracking spreadsheets.

• Sales and Marketing Administrator, Kopier Net, Marietta, GA, 2012
• Entrepreneur (MLM), Global Internetworks (NuSkin Products), Marietta, GA, 2009
• Summary Billing Specialist, Milner Document Products, Norcross, GA, 2007
• Contract Billing Specialist, Atlanta Business Solutions, Inc. Norcross, GA, 2000
• Administrative Assistant III, Regions Bank, Birmingham, AL, 1998
• Billing Specialist, Danka, Dallas, TX & Birmingham, AL, 1994
• Medical Assistant, Dr. Asif Iman, Arlington & Corona, CA, 1989

• Certified Medical Assistant, Canterbury Career School.