Deidre L. Hawkins
Burlington Twp,NJ
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
Work History
Laboratory Manager, Quality & Support Staff
Capital Health Medical Center
Trenton & Hopewell Campuses
08.2017 - Current
- Directed day-to-day operations of all Laboratory Assistants and Phlebotomists
- Payroll management for staff
- Maintain reference lab accounts, payment processing of invoices, draw down POs, and RFPs
- Leveraged Just Culture to coach staff on at-risk behaviors and human errors effectively
- Collaborated with Reference laboratories to ensure TAT metrics are met
- Managed and archived quality documentation and participated in internal and external quality audits.
- Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved laboratory efficiency by optimizing workflows and protocols.
- Supervised laboratory staff to ensure compliance with safety regulations.
- Developed training programs to improve staff proficiency and knowledge.
- Managed inventory levels to ensure timely availability of laboratory supplies.
- Conducted performance evaluations to assess staff capabilities and identify areas for growth.
- Optimized laboratory processes to enhance overall productivity.
- Ensured regulatory compliance, conducting regular audits and assessments.
- Fostered a positive working environment by promoting open communication among team members and addressing any conflicts promptly.
- Ensured compliance with regulatory standards by staying up-to-date on industry best practices and adjusting internal policies as necessary.
- Developed and implemented standard operating procedures for laboratory processes, resulting in consistent quality of work.
- Designed processes to increase efficiency by minimizing error and reducing repetitive tasks.
- Established employee performance goals and provided feedback on methods for reaching those milestones.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Chair of the Laboratory Quality Committee
- Chair of the Laboratory/Nursing Diagnostic Committee
- CAP inspection team member/leader
Phlebotomy Instructor Continuing Education Program
Mercer County Community College
Trenton Campus and Online
02.2020 - 02.2021
- Designed NHA curriculum and conduct instruction for90-hour didactic phlebotomy course
- Leveraged diverse teaching methodologies; participative, learner-centered, teacher-centered
- Educated students on proper techniques in venipuncture according to CLSI standards
- Follow all recommended guidelines for infection control prevention and safety
- Maintained all students progress and communicated results
- Fostered development and provided guidance to students for successful outcomes
Phlebotomy Supervisor
St. Francis Medical Center
Trenton, New Jersey
07.2016 - 08.2017
- Ensure staff utilizes technical skills and abilities to perform accurate venipuncture and capillary collection.
- Ensure staff adheres to proper patient identification and labeling of specimens.
- Ensure adherence to timeliness in accessioning and triaging laboratory specimens to promote efficiency and productivity of TAT.
- Provide leadership and training to all subordinate staff, co-workers, and new hires
- Determine the workload of the phlebotomy department, and complete scheduling to achieve optimal utilization of human resources.
- Inventory and monitor supply usage
- Ensure staff adhere to all safety precautions, Infection Control, OSHA, and HIPAA guidelines.
- Quickly and efficiently respond to all customer's concerns to ensure continuous quality patient care.
- Perform phlebotomy on patients of all ages – infants to geriatrics
- Coordinate quarterly department meetings.
- Conduct pre-employment screenings
- Assist in the acquisition of Specimen Collection Services Agreement for a rehabilitation center.
- Track problem log/specimen errors, and verify all issues are resolved daily
- Discuss and implement appropriate corrective action concerning all laboratory and hospital policies.
Education
Master of Science - Healthcare Administration
Wilmington University
Dover, DE06-2023
Bachelor of Science - Business Management
Wilmington University
Dover, DE05-2019
Associate of Science -
Rowan College At Burlington County
Pemberton, NJ05-2015
Skills
- Laboratory operations
- Inventory management
- Team leadership
- Quality control
- Staff training
- Laboratory safety
- Problem solving
- Laboratory management
- Regulatory compliance
- Performance evaluation
- Standard operating procedures
- Personnel management
Accomplishments
- Improved staff productivity by introducing interface for Newborn Screening tasks.
- Supervised team of 26 staff members.
- Super-user for Soft SCC hardware/software upgrade
- Super-user for implementation of interface between Soft SCC and LabCorp
- Proposed and implemented Revvity interface for Newborn Screening to decrease non-productive staff hours
- Participated in establishing the COVID-19 reporting interface CDRSS with the Department of Health
- Orchestrated specimen processing into workstations to optimize workflow
- Team member for Integration of St. Francis operations to Capital Health – Project Thunder
- Implemented MCCC Phlebotomy Externship Program
- Designed and presented Clinical Laboratory Careers information to Technical high school students
- Obtained LOC at less than80% of total spend on reference laboratory services to direct ship time sensitive specimens to Quest Diagnostics
- Authored job descriptions for Lab Assistants/Phlebotomist for marketability
- Implemented multiple COVID-19 collection and reporting processes
- Applied processes and competencies for newly established Molecular Lab Specimen Processing
- Executed Adrenal Stimulation Study Process for IR
- Authored and implemented a Specimen Processing Training Manual for new employees
- Implemented Laboratory Phone Tree to decrease disruptive call volume
Timeline
Phlebotomy Instructor Continuing Education Program
Mercer County Community College
02.2020 - 02.2021
Laboratory Manager, Quality & Support Staff
Capital Health Medical Center
08.2017 - Current
Phlebotomy Supervisor
St. Francis Medical Center
07.2016 - 08.2017
Master of Science - Healthcare Administration
Wilmington University
Bachelor of Science - Business Management
Wilmington University
Associate of Science -
Rowan College At Burlington County