Deidre L. Hawkins
Burlington Twp,NJ
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
Work History
Laboratory Manager, Quality & Support Staff
Capital Health Medical Center
08.2017 - Current
- Directed day-to-day operations of all Laboratory Assistants and Phlebotomists
- Payroll management for staff
- Maintain reference lab accounts, payment processing of invoices, draw down POs, and RFPs
- Leveraged Just Culture to coach staff on at-risk behaviors and human errors effectively
- Collaborated with Reference laboratories to ensure TAT metrics are met
- Managed and archived quality documentation and participated in internal and external quality audits.
- Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved laboratory efficiency by optimizing workflows and protocols.
- Supervised laboratory staff to ensure compliance with safety regulations.
- Developed training programs to improve staff proficiency and knowledge.
- Managed inventory levels to ensure timely availability of laboratory supplies.
- Conducted performance evaluations to assess staff capabilities and identify areas for growth.
- Optimized laboratory processes to enhance overall productivity.
- Ensured regulatory compliance, conducting regular audits and assessments.
- Fostered a positive working environment by promoting open communication among team members and addressing any conflicts promptly.
- Ensured compliance with regulatory standards by staying up-to-date on industry best practices and adjusting internal policies as necessary.
- Developed and implemented standard operating procedures for laboratory processes, resulting in consistent quality of work.
- Designed processes to increase efficiency by minimizing error and reducing repetitive tasks.
- Established employee performance goals and provided feedback on methods for reaching those milestones.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Chair of the Laboratory Quality Committee
- Chair of the Laboratory/Nursing Diagnostic Committee
- CAP inspection team member/leader
Phlebotomy Instructor Continuing Education Program
Mercer County Community College
02.2020 - 02.2021
- Designed NHA curriculum and conduct instruction for90-hour didactic phlebotomy course
- Leveraged diverse teaching methodologies; participative, learner-centered, teacher-centered
- Educated students on proper techniques in venipuncture according to CLSI standards
- Follow all recommended guidelines for infection control prevention and safety
- Maintained all students progress and communicated results
- Fostered development and provided guidance to students for successful outcomes
Phlebotomy Supervisor
St. Francis Medical Center
07.2016 - 08.2017
- Ensure staff utilizes technical skills and abilities to perform accurate venipuncture and capillary collection.
- Ensure staff adheres to proper patient identification and labeling of specimens.
- Ensure adherence to timeliness in accessioning and triaging laboratory specimens to promote efficiency and productivity of TAT.
- Provide leadership and training to all subordinate staff, co-workers, and new hires
- Determine the workload of the phlebotomy department, and complete scheduling to achieve optimal utilization of human resources.
- Inventory and monitor supply usage
- Ensure staff adhere to all safety precautions, Infection Control, OSHA, and HIPAA guidelines.
- Quickly and efficiently respond to all customer's concerns to ensure continuous quality patient care.
- Perform phlebotomy on patients of all ages – infants to geriatrics
- Coordinate quarterly department meetings.
- Conduct pre-employment screenings
- Assist in the acquisition of Specimen Collection Services Agreement for a rehabilitation center.
- Track problem log/specimen errors, and verify all issues are resolved daily
- Discuss and implement appropriate corrective action concerning all laboratory and hospital policies.
Education
Master of Science - Healthcare Administration
Wilmington University
Dover, DE06-2023
Bachelor of Science - Business Management
Wilmington University
Dover, DE05-2019
Associate of Science -
Rowan College At Burlington County
Pemberton, NJ05-2015
Skills
- Laboratory operations
- Inventory management
- Team leadership
- Quality control
- Staff training
- Laboratory safety
- Problem solving
- Laboratory management
- Regulatory compliance
- Performance evaluation
- Standard operating procedures
- Personnel management
Accomplishments
- Improved staff productivity by introducing interface for Newborn Screening tasks.
- Supervised team of 26 staff members.
- Super-user for Soft SCC hardware/software upgrade
- Super-user for implementation of interface between Soft SCC and LabCorp
- Proposed and implemented Revvity interface for Newborn Screening to decrease non-productive staff hours
- Participated in establishing the COVID-19 reporting interface CDRSS with the Department of Health
- Orchestrated specimen processing into workstations to optimize workflow
- Team member for Integration of St. Francis operations to Capital Health – Project Thunder
- Implemented MCCC Phlebotomy Externship Program
- Designed and presented Clinical Laboratory Careers information to Technical high school students
- Obtained LOC at less than80% of total spend on reference laboratory services to direct ship time sensitive specimens to Quest Diagnostics
- Authored job descriptions for Lab Assistants/Phlebotomist for marketability
- Implemented multiple COVID-19 collection and reporting processes
- Applied processes and competencies for newly established Molecular Lab Specimen Processing
- Executed Adrenal Stimulation Study Process for IR
- Authored and implemented a Specimen Processing Training Manual for new employees
- Implemented Laboratory Phone Tree to decrease disruptive call volume
Timeline
Phlebotomy Instructor Continuing Education Program
Mercer County Community College
02.2020 - 02.2021
Laboratory Manager, Quality & Support Staff
Capital Health Medical Center
08.2017 - Current
Phlebotomy Supervisor
St. Francis Medical Center
07.2016 - 08.2017
Master of Science - Healthcare Administration
Wilmington University
Bachelor of Science - Business Management
Wilmington University
Associate of Science -
Rowan College At Burlington County
Similar Profiles
Sowmya ViswanathanSowmya Viswanathan
Physician Recruiter at Capital Health Medical CenterPhysician Recruiter at Capital Health Medical Center
Candra Dodd-JenkinsCandra Dodd-Jenkins
Family Medicine Resident Physician at Capital Health Medical CenterFamily Medicine Resident Physician at Capital Health Medical Center
Erin Kelly GonzalezErin Kelly Gonzalez
Assistant Nurse Manager at Capital Health Medical CenterAssistant Nurse Manager at Capital Health Medical Center