Deidre Mouw
Erlanger,KY
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shipping Specialist
Fun.com
12.2023 - Current
- Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Facilitated seamless communication between warehouse staff, carriers, and client representatives to resolve any discrepancies in a timely manner.
- Implemented a comprehensive tracking system for all shipments, ensuring real-time visibility and accurate delivery estimates.
Technical Support Representative
Convergys
02.2017 - 10.2017
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Used ticketing systems to manage and process support actions and requests.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
- Developed user-friendly guides for common issues, reducing volume of support tickets.
- Reduced call handling time, implementing efficient diagnostic protocols.
Repair Technician
Computel
04.2013 - 11.2014
- Maintained inventory of repair supplies.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
- Completed all repair and maintenance activities promptly and to high quality standards.
- Repaired and maintained wide range of small and large appliances successfully.
- Inspected and tested, repaired and refurbished products for proper operation.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
Education
Associates of Occupational Studies - Medical Specialties
Independence University
Salt Lake City, UT03-2020
Skills
- Equipment Repair
- Inventory management
- Equipment maintenance proficiency
- Equipment inspection
- Diagnostics and troubleshooting
- System testing
- Problem-solving
- Software installation
- Diagnostic testing
- System upgrades
- Microsoft proficiency
Certification
Google IT Professional
Timeline
Shipping Specialist
Fun.com
12.2023 - Current
Technical Support Representative
Convergys
02.2017 - 10.2017
Repair Technician
Computel
04.2013 - 11.2014
Associates of Occupational Studies - Medical Specialties
Independence University
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