Deidre Nicewarner
Martinsburg
Summary
Dynamic Contract Supervisor skilled in elevating operational performance and compliance. Expertise in coordinating staff and implementing process improvements, resulting in enhanced workflow efficiency and quality results.
Overview
8
8
years of professional experience
Work History
Contract Supervisor
Eagle Harbor LLC
Martinsburg
01.2024 - Current
- Supervised daily operations to ensure compliance with company standards.
- Coordinated schedules for staff to optimize workflow efficiency.
- Trained new employees on safety protocols and operational procedures.
- Conducted regular inspections to maintain equipment and facility safety.
- Prepared detailed reports summarizing results from contract performance evaluations.
- Coordinated with other departments to resolve issues pertaining to contract execution or performance.
- Resolved employee issues promptly to maintain a positive work environment.
- Facilitated communication between teams to streamline project execution.
- Implemented process improvements to enhance productivity and staff performance.
- Participated in meetings between internal stakeholders and external vendors regarding new or renewal contracts.
- Ensured compliance with applicable laws, regulations, and policies related to contracting activities.
- Drafted new contracts or modifications and amendments to existing ones in accordance with organizational guidelines.
- Negotiated terms of contracts with vendors to maximize value while minimizing risk.
- Provided guidance and advice to team members on contractual matters such as pricing models, payment terms, and dispute resolution procedures.
Contractor for the ATF National Tracing Center
Barn Allen & Eagle Harbor LLC
Martinsburg
12.2023 - 01.2024
- Manage quality of traces by checking tracers’ work and generating error sheets when needed.
- Update / Create tracing work instructions/ training documents as needed and generate data clean up reports.
- Research/Recheck traces using programs available.
- Train new employees while also assisting other employees within and outside my department with any problems or questions they may have.
- Upload / Manage data folders located in SharePoint.
- Upload / Quality Check Stolen Reports in ECM.
- Manage OBR Warehouse Traces with No OBR Number and Warehouse traces needing Media checked.
- Contact Industry Operations Investigators/ Federal Firearms Licensees regarding out of business records.
- Assign ‘digitized’ warehouse traces to the Quality Management Team.
- Manage document preparation efforts made by the Quality Management Team to ensure out of business records are ready for imaging.
- Monitor Daily Performance Numbers for the NTC.
- Problem Solving (Ex: Identify any improvements that can be made to help myself and others complete daily tasks in a more efficient manner.)
Contractor for the ATF National Tracing Center
Barn Allen/Zimmerman Associates (BA-ZAI)
Martinsburg
06.2022 - 12.2023
- Manage and maintain all traces for FFL’s that prefer to be emailed or faxed.
- Research/Recheck traces using NTC Connect, ECM, Digital Reel, and other available programs.
- Research for up-to-date contact info using programs available (ex. Accurint & internet searches)
- Effectively communicate with requestors to verify serial numbers/recovery dates.
- Effectively communicate with FFL dealers to complete routine traces.
- Effectively use programs available (ECM, Digital Reel, NTC Connect) to close traces in a timely manner.
- Assist other employees with any problems or questions that they have.
- Training (Ex: Trained new employees and used FYI/error sheets to address tracing errors that need corrected)
- Assign work / delegate tasks daily to several other employees.
- Enter production numbers for several employees.
- Quality Control (Checking new employees traces to verify work was completed correctly and counted on production)
- Problem Solving (Ex: Identify any improvements that can be made to help myself and others complete daily tasks in a more efficient manner.)
Retail Tracing Group-RA1
Barn Allen/Zimmerman Associates (BA-ZAI)
Martinsburg
10.2021 - 06.2022
- Maintain and assign traces from the 65+ report to coworkers.
- Maintain and complete all rechecks on traces for the retail call group.
- Research for up-to-date contact info using programs available (ex. Accurint & internet searches)
- Effectively communicate with requestors to verify serial numbers/recovery dates.
- Effectively communicate with FFL dealers to complete routine and urgent traces on firearms.
- Administrative work (Ex: answer phones, send faxes, make copies, send emails, and return voicemails)
- Accurately and efficiently update trace information.
- Manage and maintain delay queues.
- Assign FFL dealer case folders to the correct call queue teams.
- Problem solving (Ex: Rechecking information that may be incorrect.)
- Training (Ex: Trained new employees and used FYI/error sheets to address tracing errors that need corrected)
- Quality Control (Checking new employees traces to verify work was completed correctly and counted on production)
Retail Tracing Group-GC3
Barn Allen/Zimmerman Associates (BA-ZAI)
Martinsburg
04.2019 - 10.2021
- Effectively communicate with FFL dealers to complete routine and urgent traces on firearms.
- Administrative work (Ex: answer phones, send faxes, make copies, send emails, and return voicemails)
- Accurately and efficiently update trace information.
- Manage and maintain delay queues.
- Assign FFL dealer case folders to the correct call queue teams.
- Problem solving (Ex: Rechecking information that may be incorrect.)
- Training (Ex: Trained new employees and used FYI/error sheets to address tracing errors that need corrected)
Trace support – Data Entry Operator II
Barn Allen/Zimmerman Associates (BA-ZAI)
Martinsburg
12.2018 - 04.2019
- Accurately and efficiently enter information from 3310 forms into FTS.
- Contact FFL dealers for missing/illegible information.
- Report any problems to correct lead/supervisor.
Document Preparation Clerk –GC1
Barn Allen/Zimmerman Associates (BA-ZAI)
Martinsburg
10.2018 - 12.2018
- Review records to determine the best way to organize documents.
- Clean and organize documents (Ex: remove all unnecessary paperwork and put documents in order)
- Accurately create coversheets with the correct FFL information
Education
High School Diploma -
Musselman High School
Inwood, WV05-2010
Skills
- Operations management
- Detailed Oriented
- Staff development
- Adaptable
- Knowledgeable in Microsoft Programs
- Experienced with ATF Analytics
- Experienced with ECM and Digital Reel
- Complex problem-solving
- Experienced with NTC Connect
- Experienced with Dealer Profile
- Experienced with FTS, TPS, FLS, WTS
- Experienced with Oracle
- Experienced with Accurint, TLO, and Clear
- Experienced with Digital Agility
- Process management
- Project management
- Employee coaching and mentoring
- Work Planning and Prioritization
- Task delegation
- Reporting and documenting
- Performance evaluation
- Multitasking capacity
- Customer service
- Teamwork and collaboration
Timeline
Contract Supervisor
Eagle Harbor LLC
01.2024 - Current
Contractor for the ATF National Tracing Center
Barn Allen & Eagle Harbor LLC
12.2023 - 01.2024
Contractor for the ATF National Tracing Center
Barn Allen/Zimmerman Associates (BA-ZAI)
06.2022 - 12.2023
Retail Tracing Group-RA1
Barn Allen/Zimmerman Associates (BA-ZAI)
10.2021 - 06.2022
Retail Tracing Group-GC3
Barn Allen/Zimmerman Associates (BA-ZAI)
04.2019 - 10.2021
Trace support – Data Entry Operator II
Barn Allen/Zimmerman Associates (BA-ZAI)
12.2018 - 04.2019
Document Preparation Clerk –GC1
Barn Allen/Zimmerman Associates (BA-ZAI)
10.2018 - 12.2018
High School Diploma -
Musselman High School