Deidre Portillo
Phoenix ,AZ
Summary
Dynamic professional with a proven track record, excelling in customer service and team leadership. Skilled in quality control and performance monitoring, I successfully enhanced training programs, resulting in improved team efficiency. Committed to fostering a positive work environment while ensuring compliance with industry standards.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Termite Team Lead
Moxie Pest Control Of Arizona
02.2022 - 11.2025
- Managed scheduling and resource allocation for termite treatment projects to ensure timely completion.
- Developed training materials to enhance new team members' understanding of pest control techniques and safety protocols.
- Implemented quality control measures to ensure compliance with industry standards and company policies.
- Responded promptly to emails, text messages, and inbound calls to support existing customers and resolve inquiries with professionalism and empathy.
- Managed high volumes of customer communication (calls, emails, chats) while maintaining service quality and accuracy.
- Verified and confirmed new customer information to ensure account accuracy and smooth onboarding.
- Scheduled customer appointments and inspections for both new and existing clients.
- Completed outbound calls related to billing, scheduling, and quality assurance follow-ups.
- Provided exceptional service by addressing customer concerns, troubleshooting issues, and coordinating solutions with cross-functional teams.
- Developed strong product knowledge to provide accurate information and enhance customer experience.
- Managed daily office operations, including scheduling appointments, coordinating meetings, and handling internal and external correspondence.
- Completed administrative tasks such as data entry, auditing, and document preparation.
- Developed and implemented efficient filing and document management systems to improve organization and retrieval times.
- Collaborated with IT to troubleshoot software/hardware issues and ensure all office equipment operated smoothly.
- Supervised office staff and delegated daily tasks to support operational efficiency and achieve departmental goals.
- Led administrative teams, providing guidance, coaching, and performance feedback to support employee growth.
- Provided training to new employees on company policies, procedures, and office software systems.
- Designed and delivered comprehensive training programs for new hires, supporting a smooth onboarding process.
- Used presentations, demonstrations, and hands-on activities to support diverse learning styles.
- Developed customized training materials and resources tailored to trainee skill levels.
- Conducted one-on-one coaching to address performance gaps and support ongoing professional development.
- Assisted in recruitment efforts by sourcing candidates, screening résumés, conducting initial interviews, and coordinating assessments.
- Collaborated with hiring managers to define job requirements and write effective job descriptions.
- Maintained accurate personnel documentation and ensured compliance with HR regulations and employment laws.
- Managed and closed inside sales leads through effective communication and follow-up
- Maintained professional relationships with external partners including clients, vendors, suppliers, contractors, and subcontractors.
Office Manager
A-max Auto Insurance
05.2021 - 02.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed daily office operations, including scheduling appointments, coordinating meetings, handling correspondence, and ensuring a smooth, professional work environment.
- Supervised office staff, providing training, coaching, performance support, and ensuring all team members arrived prepared for daily duties.
- Developed and implemented efficient filing and document-management systems to improve organization, accuracy, and retrieval time.
- Reviewed and approved supply requisitions, monitored inventory levels, and ensured cost-effective purchasing practices.
- Conducted random audits to verify accuracy of financial transactions and ensure all required documentation was properly completed.
- Processed and collected customer payments, maintaining strict adherence to company policies and financial controls.
- Built and maintained strong working relationships with external partners, including car dealers, loan processors, and community business contacts.
- Assisted in new business processes by preparing quotes, coordinating paperwork, and supporting sales operations.
- Evaluated customer needs and communicated available service or financial options with professionalism and clarity.
- Provided front-desk support by greeting visitors, directing inquiries, and maintaining a welcoming office atmosphere.
Office Manager
Amtex Auto Insurance
05.2017 - 04.2021
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed daily office operations, including scheduling appointments, coordinating meetings, handling correspondence, and ensuring a smooth, professional work environment.
- Supervised office staff, providing training, coaching, performance support, and ensuring all team members arrived prepared for daily duties.
- Developed and implemented efficient filing and document-management systems to improve organization, accuracy, and retrieval time.
- Reviewed and approved supply requisitions, monitored inventory levels, and ensured cost-effective purchasing practices.
- Conducted random audits to verify accuracy of financial transactions and ensure all required documentation was properly completed.
- Processed and collected customer payments, maintaining strict adherence to company policies and financial controls.
- Built and maintained strong working relationships with external partners, including car dealers, loan processors, and community business contacts.
- Assisted in new business processes by preparing quotes, coordinating paperwork, and supporting sales operations.
- Evaluated customer needs and communicated available service or financial options with professionalism and clarity.
- Provided front-desk support by greeting visitors, directing inquiries, and maintaining a welcoming office atmosphere.
- Traveled to multiple cities to establish new office locations, overseeing setup, staff onboarding, workflow implementation, and alignment with company standards.
Licensed Insurance Agent
Freeway Insurance Agency
02.2017 - 05.2017
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Achieved and exceeded established sales and performance goals, ensuring streamlined operations and supporting the office’s growth and success.
Front Desk Receptionist
Quality Inn
01.2015 - 01.2017
- Facilitated seamless check-in and check-out processes for guests, ensuring efficiency and satisfaction.
- Managed front desk operations, responding to guest inquiries and resolving issues promptly.
- Coordinated visitor arrivals by preparing keys and room assignments ahead of time.
- Maintained accurate records of reservations, cancellations, and special requests for smooth operations.
- Focused on promoting customer satisfaction by delivering exceptional service and maintaining outstanding hotel accommodations.
- Multitasked efficiently with computers, phones, and in-person guest interactions in a fast-paced environment.
- Answered phones, handled inquiries, and processed reservation changes and modifications.
- Greeted and welcomed guests, providing a positive first impression of the hotel.
- Processed up to 150 guest arrivals and departures, ensuring smooth and accurate check-in/check-out procedures.
- Efficiently handled incoming and outgoing mail, packages, and deliveries.
- Maintained cleanliness and organization of the front desk area at all times.
- Managed the visitor logbook accurately, documenting necessary details for security purposes.
- Responded to guest inquiries and resolved issues promptly and professionally, maintaining high levels of customer satisfaction.
- Handled confidential guest and company information with discretion, following strict confidentiality protocols.
Hotel Night Auditor
Quality Inn Suites
01.2015 - 01.2017
- Conducted nightly audits of guest accounts to ensure accuracy and compliance with hotel policies.
- Managed financial data entry for daily transactions, enhancing efficiency and reducing errors.
- Coordinated with front desk staff to address guest inquiries and resolve issues during night shifts.
- Performed nightly inventory checks to maintain accurate records of hotel supplies and resources.Performed comprehensive night audit duties, including reconciling daily transactions and preparing financial reports.
- Verified the accuracy of guest accounts by reviewing charges, payments, and resolving discrepancies.
- Managed all front desk operations during overnight shifts, ensuring smooth and uninterrupted hotel operations.
- Scheduled and coordinated housekeeping assignments and shift schedules to support daily room readiness.
Team Coordinator /Elderly Caretaker
Ocon Care
10.2010 - 12.2016
- Coordinated schedules for 8–10 employees and ensured all timecards were accurate and submitted on time.
- Distributed weekly paychecks and maintained records in accordance with company procedures.
- Addressed and resolved employee concerns or complaints, maintaining a positive and professional work environment.
- Recruited, interviewed, and evaluated prospective employees to support staffing needs.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Built strong relationships with customers through positive attitude and attentive response.
- Managed multiple projects simultaneously, prioritizing tasks for optimal resource allocation and workflow efficiency.
- Prepared meals for clients in their homes based on doctor-prescribed dietary requirements.
- Provided daily medical care to patients, following physician instructions and care plans.
- Spent time with bedridden patients to provide companionship, emotional support, and a positive atmosphere.
- Performed routine medical tasks and maintained basic medical equipment in patient homes.
- Assisted with daily medical procedures such as administering medications or therapies as directed by healthcare professionals.
Customer Service Representative
Alorica
10.2015 - 01.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Ysleta High School
El Paso, TXSkills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance monitoring
- Performance improvement
- Quality control
- Workplace safety
- Key performance indicators
- Time management
- Team leadership
- Customer service
Certification
- CNP - Certified Notary Public
Languages
Spanish
Native or Bilingual
Timeline
Termite Team Lead
Moxie Pest Control Of Arizona
02.2022 - 11.2025
Office Manager
A-max Auto Insurance
05.2021 - 02.2022
Office Manager
Amtex Auto Insurance
05.2017 - 04.2021
Licensed Insurance Agent
Freeway Insurance Agency
02.2017 - 05.2017
Customer Service Representative
Alorica
10.2015 - 01.2016
Front Desk Receptionist
Quality Inn
01.2015 - 01.2017
Hotel Night Auditor
Quality Inn Suites
01.2015 - 01.2017
Team Coordinator /Elderly Caretaker
Ocon Care
10.2010 - 12.2016
High School Diploma -
Ysleta High School