DEIDRE ROSENOGLE
Jackson
Summary
Dedicated consultant and team member consistently surpassing customer and team expectations. Known for delivering exceptional customer service, excelling in sales and service, and consistently achieving performance targets while upholding high-quality standards. Possessing expert-level knowledge of industry service protocols and best practices, well-equipped to provide top-notch solutions to clients.
Overview
2025
2025
years of professional experience
Work History
Consultant
ICF Consulting
01.2022 - 05.2024
- Developed customized solutions to address client needs and improve operational efficiency
- Built productive working relationships and collaborated across organization to meet project needs
- Sent, managed and assisted with emails from customers in regards to applications sent
- Reviewed other employees work to ensure accuracy and quality
- Conducted periodic audits of rebate payments to ensure accuracy and adherence to contract terms
- Processed rebate claims by verifying eligibility, calculating rebates, and preparing payment schedules
- Trained new employees on proper usage of various computer systems and peripherals used within organization
- Escalated complex issues to higher level support
- Navigated through difficult conversations with irate customers towards successful resolution
- Participated in weekly team meetings to discuss goals, challenges, and opportunities for improvement
- Achieved production and quality goals
- Excelled in learning programs for work production such as microsoft power point, word and excel
Sales Associate
Target
- Demonstrated selling experience in fast-paced, service-oriented retail setting
- Attended to store merchandise needs with regular restocking and recovery
- Processed customer transactions with POS register system to accurately handle cash, card and mobile payments
- Processed incoming shipments and prepared pallets for sales floor
- Restocked shelves with merchandise as needed, ensuring accurate product placement
- Maintained cleanliness and organization of sales floor to create pleasant shopping environment
- Collaborated with fellow team members to achieve daily sales goals and complete assigned tasks
Front End Associate/ team lead
Lowe's Home Improvement
04.2020 - 08.2022
- Communicated well with customers about products, prices, and promotions
- Trained new hires on company policies, store procedures, and customer service techniques
- Maintained cleanliness and organization of store displays and shelves
- Collaborated with team members to ensure positive shopping experience for customers
- Built trusting relationship with customers to better understand needs
- Collaborated with colleagues and co-workers to deliver quality customer experience
- Answered inbound calls to handle various concerns, set appointments and close sales
- Handled customer inquiries, payments and service requests
- Documented, researched and resolved customer service issues
- Delivered fast and friendly service to handle questions and service complaints
- Informed customers of promotions and special offers to increase sales
- Engaged customers in pleasant conversation while completing cash register transactions
Sales Associate
Michael's
- Adapted to changing priorities and unexpected situations with calm demeanor
- Managed multiple tasks simultaneously while meeting deadlines
- Built attractive displays and merchandised products
- Assisted customers with sales and service needs
- Helped customers navigate store, complete sales and process returns
- Communicated effectively with supervisors regarding daily tasks and priorities
- Assisted customers in finding suitable products according to their needs
- Trained new hires on company procedures, product knowledge, and customer service expectations
Education
Theodore Roosevelt High Scool
Wyandotte, MI06.2019
Skills
- Computer technology
- Customer service
- Conflict resolution
- Multi-tasking strength
- Creative thinking
- Problem-Solving
- Account updating
- Complaint resolution
- Fast learner
- Guest Service
Timeline
Consultant
ICF Consulting
01.2022 - 05.2024
Front End Associate/ team lead
Lowe's Home Improvement
04.2020 - 08.2022
Sales Associate
Target
Sales Associate
Michael's
Theodore Roosevelt High Scool
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