Deidre Shankle
Order Administrator
St. Cloud,FL
Summary
Customer account professional with robust background in managing client relationships and driving customer satisfaction. Skilled in resolving issues, ensuring account accuracy, and optimizing service delivery. Strong focus on teamwork and adaptability to changing needs. Known for attention-to-detail, reliability, effective communication, and results-driven approach.
Overview
9
9
years of professional experience
Work History
WAWF Customer Account Specialist
Collins Aerospace
08.2024 - 07.2025
- Managed Wide Area Workflow (WAWF) submissions review for Atlanta Service Center (ASC) in PIEE.
- Ensured accuracy and completion of submissions to DCMA for Customer Account Specialist team.
- Reviewed Flat File (IUID) for ASC and Melbourne plant for PIEE.
- Established and sustained positive working relationship with on-site DCMA QARs
- Identified and assisted in resolution of submission errors/rejections.
- Maintained internal logs and reports of submissions, discrepancies and rejections for leadership.
Order Administrator
Collins Aerospace
06.2019 - 08.2024
- Assisted Receiving in inducting units in a timely manner.
- Managed subassembly receiving and shipping for all F-22 programs.
- Assisted USCG program with filling requisitions and processing COPS movements.
- Ensured that F-22 units are processed and billed accurately.
- Partnered with IPS to uphold PO standards and deliver time tables.
- Managed PO creation for multiple vendors.
- Performed inventory checks and managed stock of top-levels/subassemblies.
Assistant Store Manager
Follett, Warner University
06.2018 - 06.2019
- Provided conflict resolution for customers.
- Performed data entry and utilized Microsoft Office.
- Took inventory and ordered general merchandise items.
- Scheduled and trained team members.
- Key holder with opening and closing responsibilities.
- Checked invoices against purchase orders.
Team Member
Follett, South Florida State College
12.2016 - 06.2018
- Answered phone and responded to inquiries.
- Received and shipped packages.
- Stocked shelves and kept backroom storage organized.
- Operated cash register tabulating transactions.
- Balanced cash and credit cards to register tapes.
Education
AA Degree -
South Florida State College
12.2018
Skills
- Ability to prioritize and organize workload
- Strong customer service skills including effective communication
- Proficient in teaching and mentoring new associates
- Able to grasp new concepts quickly and efficiently
- Exhibits a detail-oriented nature and professionalism
- Proficient in SAP and PIEE / WAWF
- CORE Apprentice certified
Accomplishments
- Phi Beta Lambda State Leadership Conference 2014 - Placed 3rd in Cyber Security
- Phi Beta Lambda State Leadership Conference 2015 - Placed 3rd in Help Desk
- Was on the board for an ERG (NxGen) at Collins Aerospace - 2023-2024
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementHealthcare benefitsPaid time offPaid sick leaveWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
WAWF Customer Account Specialist
Collins Aerospace
08.2024 - 07.2025
Order Administrator
Collins Aerospace
06.2019 - 08.2024
Assistant Store Manager
Follett, Warner University
06.2018 - 06.2019
Team Member
Follett, South Florida State College
12.2016 - 06.2018
AA Degree -
South Florida State College
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