Deidre Thomason

Work History

Journey Mental Health Center

03.2023 - Current

Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
Delivered friendly service and offered expert support in every interaction.
Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
Assisted with applications and collected required paperwork to help individuals register for supportive services.
Maintained positive relationships with community to build and nurture dynamic partnerships.

Journey Mental Health Center

03.2022 - 03.2023

Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
Fostered relationships with partner agencies and other interested parties to build pipeline of supportive services.
Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
Attended classes and seminars to enhance knowledge of equipment and operating systems.
Communicated with individuals' family members, offering information and insight into support services available at community level.
Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
Transported individuals to medical appointments and support meetings whenever needed.

WISHope Recovery Centers

03.2022 - 10.2023

Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
Transported individuals to medical appointments and support meetings whenever needed.
Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.

Self Employed

08.2020 - Current

Supervised daily activities and provided assistance when needed.
Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.
Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
Developed rapport to create safe and trusting environment for care for client with Bipolar I disorder.

PickNSave

01.2019 - 08.2020

Recruited and developed multiple employees for all departments
Reduced workflow inconsistencies by recruiting and hiring capable staff members
Used customer service expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
Directed group of 25 store associates handling daily and complex requirements of all departments
Maintained professional demeanor by staying calm when addressing unhappy or angry customers
Maintained store equipment, including computers, printers and fax machines
Taught customer service reps and cashiers effective customer service techniques, boosting client satisfaction rates
Evaluated employee performance on annual basis and conveyed constructive feedback to improve skills
Improved staffing during busy periods by creating employee schedules and monitoring call-outs
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
Used fresh strategies to promote exceptional customer service and create positive environment for employees and clients
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
Set aggressive targets for employees to drive company success and strengthen motivation
Communicated best practices among on-site and external personnel to align efforts and goals

Pick 'n Save

12.2017 - 01.2019

Consistently provided friendly guest service and heartfelt hospitality
Brought up deli sales by 3% within 3 months
Demonstrated integrity and honesty while interacting with guests, team members and managers
Greeted customers and provided excellent customer service
Maintained high standards of customer service during high-volume, fast-paced operations
Cross-trained and coordinated scheduling with team members to ensure seamless service
Verified that prepared food met all standards for quality and quantity
Prepared variety of foods according to customers' orders or supervisors' instructions, following approved procedures
Followed food safety procedures according to company policies and health and sanitation regulations

Walmart Supercenter, State Road 138, Stoughton, WI USA

05.2015 - 12.2017

Diligently restocked work stations and display cases
Prepped items for later use to save staff time during busy hours
Routinely moved and stocked food products weighing up to 50 pounds
Communicated openly and honestly with management team during each shift to ensure it ran smoothly
Reported to all shifts wearing neat, clean and unwrinkled uniform
Maintained clean and safe environment, including in kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk
Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times
Verified that prepared food met all standards for quality and quantity
Cross-trained and coordinated scheduling with team members to ensure seamless service
Maintained high standards of customer service during high-volume, fast-paced operations
Greeted customers and provided excellent customer service
Demonstrated integrity and honesty while interacting with guests, team members and managers
Reduced food waste 3% by overseeing and planning ingredients, anticipated customers and popularity of items
Reduced food waste 3% by overseeing and planning ingredients, anticipated customers and popularity of items