Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
SHRM
Generic

Deidre Thompson

Amory,MS

Summary

Dynamic Loan Officer with a proven track record at Check Now, excelling in relationship building and financial advising. Leveraged database management skills to enhance customer satisfaction and streamline loan processes. Committed to professionalism and ethics, consistently educating clients on loan options to empower informed financial decisions.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Loan Officer

Check Now
09.2023 - 01.2025
  • Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
  • Maintained strict confidentiality of bank records and client information.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
  • Examined customer loan applications for loan approvals and denials.
  • Developed strong relationships with customers through high levels of customer service.
  • Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.

Debt Collector

Franklin Collection Service Inc.
08.2021 - 01.2023
  • Collected on delinquent accounts to reduce overdue balances.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
  • Developed strong relationships with customers to foster timely payments and account resolution.

Customer Relations Representative

Asurion
05.2018 - 02.2020
  • Managed client accounts, ensuring accurate record-keeping and timely follow-ups on outstanding issues.
  • Developed rapport with customers by maintaining clear communication lines, fostering trust, and demonstrating empathy.
  • Reduced response time by implementing efficient processes for handling customer requests and concerns.
  • Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.

Education

Medical Billing Coding

Concorde Career College
Southhaven, MS
05-2025

Management - Human Resources Management

Itawamba Community College
Fulton, MS
05-2023

Skills

  • Database management
  • Documentation review
  • Relationship building and management
  • Financial advising
  • ICD-10 proficiency
  • Professionalism and ethics
  • HIPAA compliance
  • Continuous learning attitude
  • Insurance verification

Accomplishments

  • Developed prospects for new loans by conducting [Number] weekly cold calls.
  • Repeatedly commended by superiors for excellent customer service.

Certification

HUMAN RESOURCE MANGEMENT

Timeline

Loan Officer

Check Now
09.2023 - 01.2025

Debt Collector

Franklin Collection Service Inc.
08.2021 - 01.2023

Customer Relations Representative

Asurion
05.2018 - 02.2020

Medical Billing Coding

Concorde Career College

Management - Human Resources Management

Itawamba Community College

SHRM

Human Resources Management

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