DEIDRE WILLIAMS
Birmingham
Summary
Collaborated effectively with team members to produce exceptional work while maintaining a positive attitude and prioritizing customer service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
FE Supervisor
Restaurant Depot
10.2024 - Current
- Supervises, trains and evaluates cashiers, front-end loaders, checkers and U-boat retrieval.
- Performs Supervisor functions of voids and returns, price adjustments, IOUs (F-6) vs. invoicing and cancels transactions.
- Efficiently uses industry specific software to resolve customer inquiries.
Customer Service Representative
ASK Telemarketing
04.2023 - 10.2024
- Answering phones from customers professionally and responding to customer inquiries and complaints.
- Completing call notes and call reports as necessary and updating them in the CRM.
- Managing administration, communicating and coordinating with internal departments.
Quality Assurance Inspector
Summer Classics/Gabby Furniture
11.2022 - 03.2023
- Responsible for monitoring, inspecting and proposing measures to correct or improve an organization's final products in order to meet established quality standards.
Learning Ambassador
Amazon
04.2021 - 10.2022
- Worked with process assistants and managers to determine appropriate levels of support for entry level associates.
- Created and implemented new training initiatives such as online modules, interactive software, language labs and online programs ensuring continuous training to employees to promote long term excellence.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
Grinder
MacLean-Fogg Company
10.2018 - 03.2020
- Manually set up machinery and equipment, including saw, center-less grinder and grinders.
- Completed finishing work, including deburring, buffing and polishing materials according to strict tolerances. Set up and ran dust collector and grinder equipment to complete grinding tasks efficiently and within required timeframes.
- Assessed finished pieces for compliance with standards and removed defective items.
- Kept work area clean, neat and organized to prevent accidents, mishaps and misplaced tools.
- Kept equipment in good working order by calibrating settings and performing minor maintenance.
Sales Photographer
UAB Hospital
06.2018 - 11.2019
- Selected and set up appropriate props, backdrops and lighting.
- Inspected proofs to ensure quality of prints, adjusting and retouching as necessary.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Security Guard
Hoover Met
03.2018 - 09.2018
- Maintained composure and professionalism while screening visitors during high volume periods Used initiative and independent judgment within established guidelines to respond appropriately to security situations.
- Applied effective communication and interpersonal skills when interacting with all levels of personnel and the general public.
Team Lead
AGC Automotives
04.2012 - 01.2018
- Prepared detailed reports daily on updates to project specifications, progress, identified conflicts and team activities.
- Worked with team members to improve performance and implement training updates.
- Documented counts and sorted finished work to promote easy access for shipping or additional processing Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
- Mentored new production associates by relaying information on company procedures, safety requirements , assembly and delivered constructive criticism upon completion of job tasks.
Education
H.S Diploma - General Studies
Calera High School
Calera, AL05.2011
Skills
- Microsoft applications skills
- Quality assurance
- Manufacturing
- Production procedures
- Exceptional organizational skills Extremely quick learner
- Quality reviews
- Mentoring
- Time management
- Quality control
- Interpersonal skills
- Shipping & receiving
- Communication skills
- Recordkeeping strengths Good listening skills Money handling abilities Stocking and replenishing
- Reporting requirements
- English
- Analysis skills
Certification
Driver's License
Languages
English - Fluent
Timeline
FE Supervisor
Restaurant Depot
10.2024 - Current
Customer Service Representative
ASK Telemarketing
04.2023 - 10.2024
Quality Assurance Inspector
Summer Classics/Gabby Furniture
11.2022 - 03.2023
Learning Ambassador
Amazon
04.2021 - 10.2022
Grinder
MacLean-Fogg Company
10.2018 - 03.2020
Sales Photographer
UAB Hospital
06.2018 - 11.2019
Security Guard
Hoover Met
03.2018 - 09.2018
Team Lead
AGC Automotives
04.2012 - 01.2018
H.S Diploma - General Studies
Calera High School