Deidre A. Lopez
Peoria,AZ
Summary
Skilled Patient Care Coordinator, familiar with both front and back office administrative roles. Organized and dependable candidate successful at managing multiple priorities with a positive attitude and maintaining quality care. Bringing 12+ years of experience in healthcare. Offering excellent communication and good judgement. Eager to contribute to team success through hard work, attention to detail and excellent organization skills.
Overview
24
24
years of professional experience
Work History
Boss Lady
Stay At Home Mom
06.2018 - Current
- Managed multiple schedules
- Created daily routines with built-in flexibility
- Managed budgets
- Cleaned and organized after others daily
Patient Care Coordinator/Medical Records Specialist
Arizona Advanced Dermatology
Scottsdale, AZ
09.2014 - 06.2018
- Front office check in/check out - Collecting all payment, dealing with Insurance and referrals for 70-90 patients daily.
- Confirmed, cancelled and rescheduled all provider appointments prior to scheduled day to assure providers schedules are booked at all times.
- Maintained patient charts and accurately recorded new information by uploading physician progress notes into electronic medical records every visit.
- Answered large volume of incoming calls daily to resolve customer issues; schedule routine, follow up, surgery and/or new patient appointments between our three office locations.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Communicated effectively with staff, patients and insurance companies by email and telephone.
- Assisted with all new employee training between all office locations.
- Managed multiple tasks and met time-sensitive deadlines.
Patient Care Coordinator/Administrative Assistant
Melmed Center
Scottsdale, AZ
10.2011 - 08.2014
- Front face upon arrival for check in; along with check out
- Collecting and providing all appropriate paper work
- Coordinate patient appointments from basic routine follow up visits; to psychological and developmental evaluations, psychological testing, counseling services, educational services and occupational therapy
- Handle high volume telephone calls: recording and transmitting detailed messages; touch point between patients and their medical provider
- Making outgoing phone calls to patients in their behalf on routine matters or non controlled substance pharmaceutical calls for prescription drugs
- Review and distribution of all incoming mail and faxes, referrals, labs, notes Etc. to corresponding departments
- Responsible for upcoming schedules making sure all providers schedules are booked at all times
- Patient chart preparation for next day services
- While ensuring quality care and positive atmosphere for peace of mind to patients and their stressful family situations daily.
Staffing Care Coordinator/Supervisor
Home Instead Senior Care
Phoenix, AZ
03.2007 - 10.2011
- Responsible for management of staff of approximately 275 caregivers for three franchise locations, providing basic daily personal services for more than 300 clients
- Services include housekeeping, meal preparation, medication reminders, transportation, personal hygiene care, companionship, and ensuring safe environment for clients
- Hold on-call responsibility once weekly for emergent issues and staffing needs
- Effective resource management to align appropriate caregivers for safe and effective care while maintaining high standard of customer service
- Review monthly client satisfaction survey assessments to develop improvement action plans
- Provide personal follow-up phone calls to clients for quality assurance and relationship building
- Document and track all communication between clients, caregivers and family members to ensure quality services, positive client experience and continuity of care
- Serve as second in command to receive inquiry calls for potential clients interested in HISC services
- Provide clerical and administrative support to HISC office, maintaining high degree of confidentiality on all sensitive information.
Receptionist
Home Instead Senior Care
Phoenix, AZ
09.2006 - 03.2007
- Served as front office gatekeeper to help visitors navigate through services
- Screened telephone calls for 18 phone lines and directed callers to appropriate parties
- Provided information to callers, requiring detailed knowledge of HISC services
- Monitored and maintained office supply inventories, anticipating needed supplies, placing and expediting orders for supplies
- Managed time sheets and department calendars for all clients and caregivers
- Created marketing binders to promote HISC services
- Compiled and distributed weekly caregiver email newsletters to update staff on recent events, alerts, etc.
Private Nanny
The Zimmerman Family
Glendale, AZ
01.2004 - 01.2007
- Served as nanny for two children ages 2 and 3.
Retail and Sales Associate
Kidstop
Glendale, AZ
01.2003 - 09.2006
- Held opening/closing key responsibility and management of cash drawer and safe
- Conducted inventory assessment for educational kids book and toy store and organized window and in-store displays
- Planned and facilitated summer activities for children ages 3 to 12 on educational learning concepts
- Provided tailored customer experience by providing personalized products.
- Prepared merchandise for sales floor by pricing or tagging
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
Barista
Keva Juice
Glendale, AZ
08.2001 - 12.2003
- Made killer smoothies :)
Education
Some College (No Degree) -
Maricopa Community Colleges - Glendale Community College
Glendale, AZMountain Ridge High School
Glendale, AZ2004
Skills
- Administrative and Office Support
- Registration and Scheduling
- Organized and Efficient
- Multitasking and Prioritization
- Electronic Medical Record Software
- Patient Confidentiality and Data Security
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Understanding Customer Needs
- Proficient Computer Skills
Timeline
Boss Lady
Stay At Home Mom
06.2018 - Current
Patient Care Coordinator/Medical Records Specialist
Arizona Advanced Dermatology
09.2014 - 06.2018
Patient Care Coordinator/Administrative Assistant
Melmed Center
10.2011 - 08.2014
Staffing Care Coordinator/Supervisor
Home Instead Senior Care
03.2007 - 10.2011
Receptionist
Home Instead Senior Care
09.2006 - 03.2007
Private Nanny
The Zimmerman Family
01.2004 - 01.2007
Retail and Sales Associate
Kidstop
01.2003 - 09.2006
Barista
Keva Juice
08.2001 - 12.2003
Some College (No Degree) -
Maricopa Community Colleges - Glendale Community College
Mountain Ridge High School
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