Deidrea Waite
Summary
Licensed P&C Agent/Adjuster. Expert Risk/Claims Supervisor with 38 years of insurance, claims and risk management experience. 24 years experience in claims management, including Third Party Administration with a proven ability to work independently and in a team environment. Experience in General Liability, Product Liability, Personal Lines, Worker's Compensation, Copyright/ Trademark and Construction claims. Excellent analytical, interpersonal and communication skills. A high performer, dedicated to providing quality adjustment and supervision of a broad diversity of cases, including complex and high exposure claims. Strong leadership skills resulting in highly rated top performing claims departments.
Overview
38
38
years of professional experience
Work History
Claim Supervisor
The Home Depot
02.2005 - Current
- Oversight of Third Party Administrator, Sedgwick CMS in the handling of the General Liability claims program in all 50 states, Puerto Rico, U.S. Virgin Islands and Guam. Assist the Third Party Administrator in the investigation, evaluation and adjustment of multi-line claims in accordance with standards and laws. Management of (3) teams of claim adjusters (21) and supervisors (3) ensuring the (978) pending claims are handled in accordance with Home Depot guidelines and quality standards. Review claim files and reporting for reserve accuracy and settlement authority.
- Handle complex high exposure claims, analyzing liability, providing recommendations on reserves, settlement and attending mediations.
- Increased accuracy in claim reserving and evaluations through training and improvement of the reporting and Round Table process and format.
- Contributes to the development and implementation of departmental goals and objectives, aligning them with organizational strategies through report outs of monthly metrics and Key Performance Indicators.
- Collaborates with business partners and key stake holders such as Safety, Loss Prevention, Associate Advice and Counsel, Employment Law, Customer Care and Public Relations in the investigation and adjudication of customer claims.
- Completes monthly audits of claim files, reporting on performance trends and quality standards.
Casualty Claims Specialist III
AIGCS
08.2003 - 02.2005
- Investigated, evaluated and settled Commercial General Liability claims in all 50 states for dedicated accounts (The Gap, Old Navy & Banana Republic), HSBC Banks and a Captive of 7 hospitals located in New York.
- Supervised files throughout the litigation process.
- Fostered relationships with clients through timely reporting and appropriate reserving and settlement strategies.
Account Manager
JLM Risk Management Group
08.2002 - 08.2003
- Fostered client relationships by servicing insurance needs including recommending and requesting policy endorsements, issuing certificates of insurance, auto ID cards and assisting with policy renewals.
- Drafted submissions and proposals to market to new and renewal carriers.
- Consulted with clients on claims, coverage limits, deductibles and risk management functions.
- Acted as an advocate for the client in matters such as worker's compensation audits and claim payment reviews, acting as the liaison between the client and carrier.
State Farm Insurance
Claim Team Manager
06.1986 - 08.2002
- Responsible for the implementation and management of a new unit of cross functional teams consisting of Estimators (5) and Reinspectors (4)created to support a new centralized in-office claims division.
- Created processes and procedures to provide the claims unit with estimate of damages, photos and other documentation needed to adjust the loss for the Centralized Claim Unit and audits of claims by the Field units to identify training and quality opportunities.
- Created and provided quarterly reports to the Centralized Unit, Divisional and Regional Management on productivity, training requirements and customer satisfaction.
- Created and monitored the annual budget for the Team's operating expense and managed personnel needs.
Claims Supervisor
State Farm Insurance
- Assisted Claims Manager in the daily management and supervision of two claim units located in two different cities.
- Administered settlement authority, responded to Department of Insurance complaints and customer service issues.
- Reviewed files to determine if coverage analysis, reserve recommendation and settlement evaluations were proper.
- Reviewed and audited claim files to identify Key Performance Indicators.
- Provided guidance and direction to the field representatives (9)in the investigation, evaluation, negotiation and settlement of claims.
- Assisted in performance evaluations, training and counseling of employees.
Claims Representative I,II,III
State Farm Insurance
- Responsible for the investigation, evaluation, negotiation and settlement of first and third party Personal Lines claims, including policy interpretation, coverage analysis and reporting.
- Provided excellent customer service by explaining the claim process, responding promptly to questions, requesting and evaluating documentation for the claim and following up with payment.
Education
Bachelor of Science -
Hampton University
Hampton, VASkills
- Leadership
- Workflow Coordination
- Claims investigation and research
- Analysis of Metrics and KPI
- Coverage and liability analysis
- Strong negotiator
- Results oriented and innovative
- Problem solving
- Proficient in Word, Excell, Power Point, Juris, CS Stars & Riskonnect
Timeline
Claim Supervisor
The Home Depot
02.2005 - Current
Casualty Claims Specialist III
AIGCS
08.2003 - 02.2005
Account Manager
JLM Risk Management Group
08.2002 - 08.2003
State Farm Insurance
Claim Team Manager
06.1986 - 08.2002
Claims Supervisor
State Farm Insurance
Claims Representative I,II,III
State Farm Insurance
Bachelor of Science -
Hampton University