Deidrianna Griffin
Cataula,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Independent Contractor Compliance Team Manager
People2.0
08.2022 - Current
- Conducted Independent Contractor training and presentations to internal and external audiences.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
- Conducted comprehensive risk assessments for projects, implementing appropriate mitigation strategies to minimize potential issues.
- Championed process improvements within the department by identifying inefficiencies, proposing solutions, and leading change initiatives.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Point of escalation for the compliance team members and client sponsors
Compliance Analyst
TalentWave/People2.0
06.2019 - 08.2022
- Enhanced regulatory compliance by conducting thorough risk assessments and implementing effective control measures.
- Streamlined internal audit processes for improved efficiency and accuracy in detecting potential compliance issues.
- Improved company''s risk management strategy by identifying, assessing, and mitigating potential risks related to noncompliance.
- Served as a subject matter expert on compliance matters, providing guidance and support to colleagues across various departments.
- Evaluated third-party vendors for compliance with applicable laws and regulations, minimizing potential exposure to penalties or sanctions.
- Assisted in the preparation of reports for senior management, outlining findings from investigations into suspected non-compliant activities.
- Reviewed contracts and agreements for adherence to legal requirements, reducing potential liability exposure for the company.
- Responded promptly to inquiries from regulators or other stakeholders regarding company practices, demonstrating transparency and commitment to ethical conduct at all times.
- Reviewed audit and monitoring reports related to consumer and client activities.
- Prepared documentation and records for upcoming audits and inspections.
- Stayed current with latest changes to applicable regulatory standards and company procedures.
Program Manager
TalentWave
03.2018 - 06.2019
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
- Optimized resource allocation, effectively balancing priorities and managing competing demands.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Delivered high-quality results by setting performance metrics and monitoring progress against targets.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Leveraged technology tools for enhanced project tracking, reporting, and information sharing among team members.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Developed and maintained logistics workflows, procedures and reports.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
Program Specialist
TalentWave
02.2017 - 03.2018
- Built strong relationships with external partners to secure resources and support necessary for program success.
- Designed and implemented monitoring and evaluation systems to track progress towards desired outcomes.
- Coordinated training sessions for staff on new tools or methodologies, promoting a culture of skill development within the organization.
- Utilized specialized software platforms to manage complex project schedules while maintaining close oversight over progress metrics.
- Established goals and created action plans to achieve goals.
- Maintained regular communication between departments via email and phone calls to coordinate program logistics.
- Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
- Administered and tracked client service payments.
- Achieved successful outcomes for multiple projects through effective project management and collaboration with stakeholders.
Human Resources assistant
Aerotek
10.2015 - 11.2016
- Initiated and managed onboarding process for one of nation’s leading staffing agencies
- Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
- Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Organized new employee orientation schedules for new hires.
- Coordinated itineraries and scheduled appointments for human resources staff.
- Responded to employee inquiries regarding benefits and other HR topics.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Set up orientations and initial training for new employees.
Sales Support Representative
Hansgrohe
03.2015 - 09.2015
- Served as customer’s first point of contact for one of world’s largest sanitary fittings manufacturers
- Boosted sales performance by providing timely and accurate information to clients.
- Processed warranties, purchase orders, and refund requests using SAP data system
- Streamlined order processing procedures for increased efficiency and accuracy.
- Trained new Sales Support Representatives, enhancing team productivity and cohesion.
- Responded to customer inquiries for scheduling of meetings, sales appointments and order status follow-up.
- Assisted customers with sales needs such as inventory and shipping questions.
- Documented customer complaints and completed corrective action requests.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Contributed to team objectives in fast-paced environment.
- Kept detailed records of daily activities through online customer database.
Onboarding Coordinator
MarketSource
12.2014 - 02.2015
- Streamlined onboarding processes by creating and implementing comprehensive checklists for new hires.
- Ensured a positive onboarding experience by addressing any concerns or issues promptly and effectively.
- Collaborated with HR managers to gather feedback and continuously improve the onboarding process.
- Managed scheduling of new hire training sessions, maximizing efficiency across multiple departments.
- Maintained accurate records of all onboarding activities, ensuring compliance with company policies and legal requirements.
- Established strong relationships with hiring managers to ensure seamless transitions for new employees from recruitment to onboarding stages.
- Supported talent acquisition efforts by ensuring a seamless and positive onboarding experience for all new hires.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
Student Information Specialist
Corinthian Colleges
02.2014 - 09.2014
- Assisted patrons with complex research inquiries, providing expert guidance and personalized support throughout the process.
- Confirmed appointments, communicated with clients, and updated client records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Routed incoming mail and messages to relevant personnel without delay.
Sales Associate
Ross
08.2012 - 07.2013
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Sales Associate
AAFES
06.2009 - 08.2010
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Bachelor of Arts - Psychology
University of Northern Colorado
05.2014
Skills
- Proficient in Microsoft, Outlook and VMS applications
- Detail oriented
- Adaptability
- Time management
- Critical thinking
- Scope Definition
- Requirements Gathering
- Deadline Adherence
- Scheduling
- Project Management
- Client Relationship Building
- Schedule Management
- Problem Solving
- Leadership Abilities
- Team Collaboration
- Adaptability and Flexibility
- Conflict Resolution
- Organizational Skills
- Task Prioritization
- Customer Support
- Process Improvement
- Audit Reporting
Timeline
Independent Contractor Compliance Team Manager
People2.0
08.2022 - Current
Compliance Analyst
TalentWave/People2.0
06.2019 - 08.2022
Program Manager
TalentWave
03.2018 - 06.2019
Program Specialist
TalentWave
02.2017 - 03.2018
Human Resources assistant
Aerotek
10.2015 - 11.2016
Sales Support Representative
Hansgrohe
03.2015 - 09.2015
Onboarding Coordinator
MarketSource
12.2014 - 02.2015
Student Information Specialist
Corinthian Colleges
02.2014 - 09.2014
Sales Associate
Ross
08.2012 - 07.2013
Sales Associate
AAFES
06.2009 - 08.2010
Bachelor of Arts - Psychology
University of Northern Colorado
Similar Profiles
KIMBERLY ROSARIOKIMBERLY ROSARIO
Business Development Manager at People2.0Business Development Manager at People2.0
Ross VilayRoss Vilay
Picking Associate at People2.0Picking Associate at People2.0
Rebecca MakarRebecca Makar
Customer Care Team Leader at People2.0 AustraliaCustomer Care Team Leader at People2.0 Australia