Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Deighmion Monroe

Philadelphia,PA

Summary

Dedicated and results-driven human services professional with over seven years of fieldwork and direct care experience, including nearly four years as a Certified Peer Specialist Supervisor. Created and developed the Certified Peer Specialist program at Community Behavioral Health, establishing a strong foundation for service delivery, staff training, and program growth. Skilled in program coordination, staff supervision, and compliance monitoring, with a proven ability to manage caseloads exceeding 300 members while maintaining high standards of care and documentation accuracy. Successfully managed and developed a team of 12 staff members, fostering professional growth, and ensuring quality service delivery. Adept at building strong community partnerships, connecting individuals to vital resources, and leading teams to exceed performance goals. Currently pursuing a Ph.D. In psychology, bringing over 25 years of lived recovery experience and a deep commitment to fostering empowerment, recovery, and quality service delivery across diverse populations.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Certified Peer Specialist Supervisor

Community behavioral health
Philadelphia, PA
11.2021 - 08.2025
  • Facilitated connections between individuals and program resources for enhanced support and treatment.
  • Promoted skill-building activities to improve daily living competencies.
  • Engaged in conflict resolution and problem-solving to foster healthy coping strategies.
  • Collaborated with peer mentoring program members to develop innovative engagement methods.
  • Identified and leveraged personal interests, goals, and strengths of individuals.
  • Participated in meetings and trainings to advance professional development opportunities.

Certified Peer Support Specialist

Resources for Human Development, Inc
PHILADELPHIA, PA
09.2023 - 11.2023
  • Promoted positive self-disclosure and actively listened to client needs, instilling hope.
  • Facilitated support groups and one-on-one meetings for individuals facing challenges.
  • Provided encouragement and community resources to help individuals overcome discrimination and trauma.

Recovery Coach/ Certified Peer Specialist

Mental Health Partnership , Philadelphia, PA
Philadelphia, Pennsylvania
06.2016 - 04.2020
  • Attended treatment meetings to outline and review client plans.
  • Counseled individuals, families, and groups to support recovery efforts.
  • Compiled resources and secured necessary referrals for clients.
  • Developed and optimized treatment plans to facilitate client progress.

Volunteer Coordinator

Sunday Breakfast Association
Philadelphia, Pennsylvania
02.2018 - 06.2019
  • Assisted homeless population by providing meals and distributing clean clothing.
  • Answered phones to facilitate communication within organization.
  • Managed mail correspondence to ensure timely delivery of important information.
  • Coordinated with staff and managers to evaluate volunteer requirements and opportunities.

Customer Care Representative

Blue Cross Blue Shield
Philadelphia, PA
01.2015 - 05.2016
  • Facilitated quick and efficient sales transactions for customers.
  • Assisted members with inquiries regarding health insurance plans and benefits.
  • Trained new hires on customer service protocols to reduce process lags.
  • Proactively built and managed key customer relationships to maximize revenue.
  • Resolved customer issues effectively, enhancing satisfaction ratings.

Office of Academic Affairs/Office Assistant

Sunday Breakfast Association
Philadelphia, PA
07.2014 - 12.2014
  • Managed reception and lobby area, greeted visitors and responded to requests for information.
  • Posted open positions on company and social media websites.
  • Facilitated working relationships with co-tenants and building management.
  • Maintained up-to-date department organizational chart.

Education

Associate of Applied Science - Behavioral Health And Human Services

Community College of Philadelphia
Philadelphia, PA
7 2017

MBA - Psychology

Capella University
Minneapolis, MN
12.2023

Bachelor of Science - Organizational Leadership

Pierce College
Philadelphia, PA
11 2020

Ph.D. - Psychology

Capella University
Minneapolis, MN

Skills

  • Academic support and education
  • Peer mentorship
  • Support group facilitation
  • Problem-solving strategies
  • Crisis intervention techniques
  • Conflict management skills
  • Critical thinking abilities
  • Resource prioritization
  • Attention to detail
  • Documentation expertise
  • Life skills development

Accomplishments

  • Certified Peer Specialist Certificate
  • Certified Peer Specialist Supervisor Certificate
  • Storytelling Certificate
  • First Aid Mental Certificate
  • Human Services Certificate
  • Recovery Transformation Certificate
  • Associates Degree in Applied Science
  • WRAP Plan Certificate

Certification

  • StoryTelling Training
  • First Aid Mental Health
  • WRAP 1
  • Certified Peer Specialist Supervisor training
  • Human Service Certification
  • Forensic Certified Peer Specialist Certification
  • Conflict Resolution Certification

Timeline

Certified Peer Support Specialist

Resources for Human Development, Inc
09.2023 - 11.2023

Certified Peer Specialist Supervisor

Community behavioral health
11.2021 - 08.2025

Volunteer Coordinator

Sunday Breakfast Association
02.2018 - 06.2019

Recovery Coach/ Certified Peer Specialist

Mental Health Partnership , Philadelphia, PA
06.2016 - 04.2020

Customer Care Representative

Blue Cross Blue Shield
01.2015 - 05.2016

Office of Academic Affairs/Office Assistant

Sunday Breakfast Association
07.2014 - 12.2014

Associate of Applied Science - Behavioral Health And Human Services

Community College of Philadelphia

MBA - Psychology

Capella University

Bachelor of Science - Organizational Leadership

Pierce College

Ph.D. - Psychology

Capella University

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