Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Deihlia Flett

Lauderhill,FL

Summary

Dynamic merchandise and inventory professional with 10+ experience, adept in inventory management and customer engagement. Excelled in driving operational efficiencies, evidenced by leading successful inventory adjustments and planogram resets. Proficient in SAP Inventory software and forklift operation. Demonstrates exceptional communication skills and a collaborative team approach, ensuring high levels of customer satisfaction and team productivity.

Overview

11
11
years of professional experience

Work History

Merchandise and Inventory Leader

PetSmart
01.2017 - Current
  • Conducted physical inventory adjustments on consumable and hardgoods product once every week.
  • Offloaded truck deliveries using a forklift and scan in pallets via a Zebra gun using the pallet level receiving process (PLR).).
  • Stocked shelves and utilized the first in, first out method (FIFO) to control out-of-date product (includes the use of a pallet-jack/hand truck and other stocking equipment).
  • Conducted planogram resets for inline (year-round) and seasonal merch.
  • Built corrugate displays for seasonal merch and promotions.
  • Oversaw monthly price changes to ensure the display of new promotions.
  • Oversaw out-of-date audits to root out expired merchandise and mark down merchandise that is soon-to-be expired.
  • Conducted opening procedures as the primary opening leader. Put out register tills, reviewed open purchase orders, adjusted negative inventory and store damages.
  • Coached new associates on being proactive and seeing the store as a whole. Coached them on building behaviors around tasking and following up with their progress.

Associate Lead With Keys

PetSmart
04.2016 - 01.2017
  • Oversaw opening and closing procedures by counting cash drawers, adjusting negative inventory, reviewing open purchase orders, and recovering the store at closing.
  • Actively engaged with employees via radio to boost sales and other metrics (i.e. toy donations) and customer assistance.
  • Trained and supervised new employees in store operations, mostly at the register and pet care department.
  • Assisted with tasking in different areas (i.e. registers, pet sales, habitat deep-cleaning, stocking, and planograms resets).
  • Engage with and assist customers on the sales floor and answer questions about product and in-store pets.

Pet Care Specialist

PetSmart
04.2014 - 04.2016
  • Educated pet owners on how to care for their pets (habitat maintenance, nutrition, managing behaviors).
  • Deep-cleaned animal enclosures (including fish tanks) to maintain clean living spaces.
  • Monitored the health of pets in store to recognize signs of illness.
  • Administered medications to animals in our care and documented their condition.
  • Assisted at registers when needed.

Education

Associate of Arts - English

Broward College
Coconut Creek, FL
05-2013

Skills

Technical Skills:

  • Experienced in driving a forklift and operating a pallet jack
  • Knowledge of Microsoft Office (Word, Excel, and PowerPoint)
  • Proficient in the use of a Zebra scan gun and tablet

Languages:

  • Fluent in English

Soft Skills:

  • Strong verbal and communication skills
  • Team player and collaborator
  • Can adapt easily to changes in procedure
  • Resolute in organization
  • Excellent customer service skills

Industry Specific Skills:

  • Familiarity with SAP Inventory software

Hobbies

  • Cycling (single speed road bike with no suspension).
  • Piano playing (to which my parrot says "Oh, my God, no, no, no, no.")
  • Bird-keeping (proud owner of an African Senegal parrot named "Oz" and a Double Yellow Headed Amazon parrot named "Kansas").

Timeline

Merchandise and Inventory Leader

PetSmart
01.2017 - Current

Associate Lead With Keys

PetSmart
04.2016 - 01.2017

Pet Care Specialist

PetSmart
04.2014 - 04.2016

Associate of Arts - English

Broward College

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Deihlia Flett