DEIJA BINGHAM
Bakersfield,CA
Summary
Dedicated professional with Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Telephone Operator
Dignity Health, Mercy Hospital
04.2023 - Current
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Connected callers with appropriate professional, department, or business.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Received incoming calls and paged individuals and departments over PA system.
Healthcare Customer Service Representative
Total Med
09.2022 - 02.2023
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Supported accounts receivable operations within assigned functions.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
Unemployment Claims Specialist
Employment Development Department
12.2021 - 06.2022
- Helped applicants understand requirements, application procedures, and legal rights
- Answered applicants' questions about benefits and claim procedures
- Verified employment data and personal references by reaching out to listed individuals
- Interviewed and investigated applicants for public assistance to gather information pertinent to applications
- Certified recipients to continue receiving benefits based on routine interviews
- Maintained impeccable records of assigned cases, using data to determine eligibility and prepare reports.
- Assisted clients with completion of applications and paperwork.
- Communicated with people from various cultures and backgrounds on application process.
Intake Coordinator
Mindpath Health
01.2021 - 01.2022
- Gained and retained updated knowledge of program and service offerings and provided clients with contact information for available external resources
- Maintained ongoing clinical contact with clients, pending assignment to primary clinician
- Completed intake assessment forms and filed clients' charts.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Utilized tracking processes to monitor timeline of intake response and case assignment
- Responded to urgent referral requests and processed paperwork to facilitate timely transfers
- Conducted initial assessment to determine potential client service needs and eligibility parameters
- Entered basic biographic and contact information into EHR and AMD.
Customer Service Representative
Conduent
03.2018 - 01.2020
- Answered customer questions about policies and procedures with friendly and knowledgeable approach
- Handled customer inquiries and suggestions courteously and professionally.
- Investigated and resolved customer concerns related to order inquiries and delivery tracking
- Maximized satisfaction by anticipating needs and consistently offering expert support
- Documented, researched and resolved customer service issues
- Met personal, team and company goals in customer service environment
- Helped managers enforce procedures and protocols with effective training strategies
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Led small group and individual training sessions based on organization's learning needs.
Rehabilitation Technician
Centre Neuro Skills
07.2017 - 03.2018
- Helped patients with mobility problems move between rooms and equipment
- Established collaborative relationships with patients through consistent and meaningful communication.
- Prepared supplies and forms for each day's therapy appointments
- Supported patients to continue participating in daily living activities
- Reported changes in physical, mental and emotional conditions to nursing staff
- Performed basic housekeeping tasks for safe living environment
- Prepared meals to meet client nutritional needs
- Helped patients move safely in and out of beds and wheelchairs
- Used medical software programs to document patient care.
Customer Service Associate
Walgreens
05.2016 - 07.2017
- Interacted with customers, ensuring excellent service and experiences to generate repeat business
- Offered customers information about products, services, prices, and special offers
- Processed customer transactions according to established policies and procedures
- Used POS systems to calculate and complete customer orders and transactions
- Conferred with customers by telephone or in-person to provide information about products or services.
Education
Bachelor of Science - Healthcare Administration
University of Phoenix
Tempe, AZ12.2024
Skills
- Data analysis
- Time Management
- Self-Motivated
- Independence
- Project Management
- Schedule Management
- Coordination
- Productivity Management Tools
- Operate Switchboards
- Payment Collection
- Software Applications
Timeline
Telephone Operator
Dignity Health, Mercy Hospital
04.2023 - Current
Healthcare Customer Service Representative
Total Med
09.2022 - 02.2023
Unemployment Claims Specialist
Employment Development Department
12.2021 - 06.2022
Intake Coordinator
Mindpath Health
01.2021 - 01.2022
Customer Service Representative
Conduent
03.2018 - 01.2020
Rehabilitation Technician
Centre Neuro Skills
07.2017 - 03.2018
Customer Service Associate
Walgreens
05.2016 - 07.2017
Bachelor of Science - Healthcare Administration
University of Phoenix
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