Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deija Bryson

Mount Pleasant

Summary

Dynamic professional with extensive experience in customer service and team leadership at McDonald's. Proven ability to solve problems and enhance customer satisfaction through effective communication. Skilled in cash handling and new hire training, fostering a positive work environment while achieving operational excellence. Committed to maintaining high standards of service and reliability.

Overview

16
16
years of professional experience

Work History

Cashier Team Lead

McDonald's
12.2024 - Current
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.

Activity Coordinator

Resident Services
12.2021 - Current
  • Developed customized activity plans for diverse groups, ensuring inclusivity and accessibility for all participants.
  • Maintained and ordered supplies for activities.
  • Coordinated special events like holiday parties or themed days that fostered a sense of community among participants.
  • Maintained open lines of communication between staff members to ensure seamless coordination of all aspects of the programming process.

Special Education Paraprofessional

MPISD
08.2021 - Current
  • Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
  • Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
  • Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
  • Collaborated with teacher to create customized classroom environment integral to students' needs.

Case Manager

Safe-t Crisis Center
10.2018 - 07.2021
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.

Tech 1

Titus Regional Medical Center
06.2015 - 09.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Bank Teller

Chase Bank
07.2011 - 03.2015
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

Assistant Manager

Belarire Manor Apartment
01.2009 - 02.2010
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

Associate of Applied Science - Funeral Directing & Embalming

NTCC
Mount Pleasant Tx
05-2011

Skills

  • Customer service
  • Team leadership
  • Problem-solving
  • Cash handling
  • Positive attitude
  • Punctual and reliable
  • New hire training
  • Oral and written communications skills
  • Perseverance and motivation

Timeline

Cashier Team Lead

McDonald's
12.2024 - Current

Activity Coordinator

Resident Services
12.2021 - Current

Special Education Paraprofessional

MPISD
08.2021 - Current

Case Manager

Safe-t Crisis Center
10.2018 - 07.2021

Tech 1

Titus Regional Medical Center
06.2015 - 09.2018

Bank Teller

Chase Bank
07.2011 - 03.2015

Assistant Manager

Belarire Manor Apartment
01.2009 - 02.2010

Associate of Applied Science - Funeral Directing & Embalming

NTCC

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Deija Bryson