Deija James
Lewisville,TX
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
6
6
years of professional experience
Work History
SAVINGS SPECIALIST
Marcus by Goldman Sachs
Richardson, TX
08.2022 - Current
- Responsible for answering approximately 40 incoming calls, daily, from external customers
- Provide product information, account opening services as well as account maintenance
- Explain various online retail deposit products such as online savings accounts and certificate of deposits
- Access multiple electronic systems and document steps taken to efficiently serve external customers
- Participate in projects to drive operational excellence
- Complete ongoing compliance and remedial training as scheduled
- Meet established goals for all metrics, including call quality, productivity and profitability quotas and customer acquisition by focusing on maximizing service to customers.
LOYALTY SPECIALIST Lll
JP Morgan Chase
Plano, TX
08.2021 - 05.2022
- Provided efficient, management level response service to approximately 35 external clients regarding client reward programs according to individual client requests
- Provided resolution to challenging external customer inquiries related to program terms and conditions, points earned, discrepancies and redemptions
- Exhibit thorough knowledge of clients’ program using reference tools and applicable procedures
- Provided supervisor instruction to ensure high productivity levels while maintaining high external client satisfaction rates for statistical purposes
- Submitted accurate documentation relevant to client inquiries
- Demonstrated working knowledge of credit card and travel industries.
RESIDENT ADVISOR
North Texas Job Corps
McKinney, TX
12.2020 - 05.2021
- Ensured that assigned buildings were maintained and secured, with clean living conditions by performing periodic check
- Scheduled and supervised dorm staff
- Submitted repair requests as needed
- Identified and consulted students regarding behavior and/or health concerns
- Conducted dormitory meetings
- Established a working relationship with students, dealing justly and impartially regardless of their ability, achievement, or background, to motivate them toward their goals
- Participated in staff in‐service training sessions and other meetings as directed
- Initiated and directed dormitory programs, utilizing center services and activities to benefit students.
DISPATCHER | OFFICE MANAGER
The Davis Airporter
Davis, California
04.2018 - 01.2020
- Scheduled pick‐up and drop off routes for 12 vans and shuttles to three International Bay area airport
- Create weekly work schedule for office staff
- Fielded external and internal customer service calls
- Processed reservations for new passengers
- Acted as liaison between passengers and drivers while in route
- Prepared manual management productivity reports as well as monitored daily office activity
- Reviewed daily driver logs for accuracy before preparing for Department of Transportation (DOT) reporting.
Education
Bachelor of Arts - History
University of California, Davis
Davis, CA10.2021
Skills
- Proficient in Microsoft Word, PowerPoint and Excel
- Strong Leadership and Supervisory skills
- Ability to work independently or as part of a team
- Problem solving skills
- Strong verbal and written communication
- Customer Relations
- Expert Problem Solving
- Quality Assurance
- Efficient data entry
References
- Aida Barba, Dispatch Manager, Davis Airporter, (530) 756-5715, abarba@davisairporter.com
- Antoinette Harper, Registered Principal, Prudential Retirement, (323) 972-2866, antoinette.harper@prudential.com
- Karen Ray, Project Administrator, EVgo Fast Charging, (310) 864-9920, karen.ray@evgo.com
Timeline
SAVINGS SPECIALIST
Marcus by Goldman Sachs
08.2022 - Current
LOYALTY SPECIALIST Lll
JP Morgan Chase
08.2021 - 05.2022
RESIDENT ADVISOR
North Texas Job Corps
12.2020 - 05.2021
DISPATCHER | OFFICE MANAGER
The Davis Airporter
04.2018 - 01.2020
Bachelor of Arts - History
University of California, Davis