Hi, I’m
Deija Serje
Miami,FL
Summary
Hardworking and passionate job seeker with strong administrative skills eager to secure entry-level executive position. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
years of professional experience
1
Language
Work History
Shulman & Hill
Pre-Litigation Paralegal
08.2023 - 01.2024
Job overview
- Facilitated timely resolution of cases through effective communication with client and opposing counsel.
- Enhanced attorney preparation for trial by collecting all evidence and case details from clients while conducting thorough legal research.
- Streamlined deposition preparation process by summarizing transcripts efficiently, allowing attorneys more time for strategic planning.
- Managed high-volume caseloads effectively by creating organized systems for tracking deadlines and prioritizing tasks.
Sono Bello
Patient Experience Specialist
12.2021 - 08.2023
Job overview
- Implemented feedback collection tools to gather valuable insights from patients, driving continuous improvement efforts.
- Trained new staff on best practices and policies, ensuring consistency across the team in delivering high-quality service standards.
- Managed difficult situations involving unhappy or dissatisfied patients, employing conflict resolution skills effectively.
- Maintained clean and safe environment to promote patient safety and comfort.
Law Offices of Michael S. Lamonsoff
Case Manager
11.2020 - 06.2021
Job overview
- Assisted in the preparation of settlement negotiations by organizing and analyzing relevant case documents and evidence
- Coordinated logistics for trials, including booking travel arrangements and accommodations for legal teams, witnesses, and support staff.
- Maintained client satisfaction by providing regular updates on case progress and addressing concerns promptly.
- Drafted clear and concise correspondence on behalf of attorneys to clients, opposing counsel, and court personnel.
Manhattan Dermatology
Receptionist
04.2018 - 04.2020
Job overview
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
South Nassau Communities Hospital
Emergency Room Unit Clerk/Registrar
08.2017 - 03.2018
Job overview
- Maintain accurate records of patient information, including contact details and medical history, to ensure effective communication and individualized care
- Managed the coordination of ambulance arrivals, communicating vital details such as arrival time and number of incoming patients to the appropriate staff members.
- Facilitated clear communication among nursing staff through diligent documentation and relay of physician orders.
- Adhered to HIPAA guidelines while handling sensitive patient information, protecting privacy rights, and maintaining confidentiality at all times.
Mount Sinai Medical Center
Patient Account Representative
06.2016 - 04.2017
Job overview
- Review and analyze patient accounts to identify and resolve billing errors or discrepancies.
- Collaborated with healthcare providers and billing team to resolve coding discrepancies and ensure accurate and timely submission of claims.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Developed strong relationships with key contacts at insurance companies to expedite resolution of claim disputes or other account-related issues.
Education
Baldwin Senior High SchoolBaldwin, NY
High School Diploma
06.2015
Skills
- Analytical Skills
- Microsoft Office
- Administrative Support
- Data Entry
- Confidentiality
- Easily Adaptable
- Client Relations
- Documentation and Recordkeeping
- Correspondence and Memo drafting
- Interpersonal Communication
- Executive Schedule Management
Languages
Spanish
Professional Working
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Pre-Litigation Paralegal
Shulman & Hill
08.2023 - 01.2024
Patient Experience Specialist
Sono Bello
12.2021 - 08.2023
Case Manager
Law Offices of Michael S. Lamonsoff
11.2020 - 06.2021
Receptionist
Manhattan Dermatology
04.2018 - 04.2020
Emergency Room Unit Clerk/Registrar
South Nassau Communities Hospital
08.2017 - 03.2018
Patient Account Representative
Mount Sinai Medical Center
06.2016 - 04.2017
Baldwin Senior High School
High School Diploma
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