DEIJA TUPUA
Seattle
Summary
Dynamic and detail-oriented professional with extensive experience at USPS, excelling in customer service and problem-solving. Proven ability to lead teams and enhance workflow efficiency while adhering to safety protocols. Recognized for adaptability and strong organizational skills, consistently delivering exceptional results in fast-paced environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Custodial Laborer
USPS
Renton
09.2025 - Current
- Maintained clean and organized work areas to ensure safety.
- Followed safety protocols while handling heavy equipment and materials.
- Monitored inventory levels and reported discrepancies as needed.
- Executed daily tasks in a fast-paced environment while adhering to deadlines.
- Completed variety of physical labor tasks.
- Lifted objects weighing up to 50 pounds without assistance when necessary.
- Cleaned work area after job completion ensuring all debris is properly disposed of.
- Assisted with basic maintenance tasks such as sweeping, mopping, painting, and cleaning.
- Organized tools, supplies, and equipment needed for specific jobs according to instructions provided by supervisor.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
- Performed regular checks of equipment for proper operation and safety compliance.
Mail Window Clerk
USPS
Tacoma
01.2023 - 09.2025
- Informed customers about mailing regulations and options, ensuring compliance and satisfaction.
- Multitasked to assist customers, handle transactions, and resolve issues efficiently.
- De-escalated conflicts and addressed concerns professionally and courteously.
- Resolved issues promptly while managing high-volume transactions, reducing wait times.
- Demonstrated ability to prioritize tasks in fast-paced environments.
- Took on additional responsibilities, including lead clerk duties, showcasing adaptability.
- Maintained inventory of postal supplies and equipment in work area.
- Processed customer transactions efficiently at front counter.
- Ensured compliance with postal regulations and safety standards daily.
- Collaborated with team members to improve workflow efficiency consistently.
- Trained new employees on operational procedures and customer service skills.
- Operated cash register accurately to process payments from customers.
- Adhered to company policies regarding confidentiality of sensitive information.
- Sorted mail manually or through automated equipment such as sorters or scanners.
- Utilized strong problem-solving skills to manage workload and delegate tasks effectively.
- Managed front and back office duties independently, including closing procedures.
- Identified discrepancies in documents presented by customers and took corrective action when appropriate.
- Stocked shelves with various mailing supplies such as envelopes, boxes, labels.
- Verified identity of customers when necessary before completing certain transactions.
- Balanced daily cash register totals at end of shift.
- Provided customer service to patrons of the post office, including answering questions and providing assistance with forms.
- Prepared bulk mailings for businesses in accordance with USPS regulations.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Received deliveries, scanned packages, and updated orders in internal database.
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Answered phone calls to assist customers with questions and orders.
Mail Processing Clerk
USPS
08.2020 - 01.2023
- Gathered and sorted mail for designated zones, ensuring efficient processing and delivery.
- Operated mail sorting machines, feeding and clearing mail, and sweeping sorted mail into trays.
- Manually sorted parcels and spurs into equipment, demonstrating attention to detail and time management.
Retail Customer Service
RUE21
Auburn
06.2020 - 08.2021
- Greeting customers with a smile.
- Assisting the floor as in keeping the floor room organized and stocked as well as making sure all promos are updated.
- Answering customer's questions and concerns to the best of my knowledge.
- Making sure customers are aware of our Rue21 rewards, as well as letting the customer know if they are eligible for a discount or a potential promo that may be included with the item.
- Initiating team meetings to grasp the idea of what we can improve on as a team.
- Creating new ideas and concepts to improve us as a team.
- I had the opportunity to work on new projects and murals.
- At the end of shift I am able to thoroughly count down my till and do money deposits.
- Make sure the floor is prepped for the next day.
Picker Guide (Picker/Packer/Stower/Lead)
Amazon
04.2020 - 01.2021
- Picked/Packed customers orders.
- Stowed (Restore items for the Picker/Packer items).
- Isolated onto one machine and making sure you are pick/packing items at a manageable rate.
Waitress/Hostess
Nu Asian Bistro
Jacksonville
09.2019 - 11.2019
- Hostess-Greeting and Seating customers with excellent customer service.
- Communicating with my peer team members what table needed waiting.
- Side jobs were thoroughly cleaning the lobby and cleaning the bathrooms.
- In charge of seating customers and phone orders as well as managing online orders.
- Gathering TOGO/online orders.
- Money deposits opening and closing tills.
- Waitress- Paying attention to detail is very imperative.
- Being a quick learner as well as multitasking is a huge lesson I have learned.
- Always making sure each and every customer is left satisfied is one of our biggest priorities.
- If at any time there is a little inconvenience you must think swiftly to resolve the problem.
- Side jobs ( Restocking side foods/sauces, Wiping down tables as well as sweeping and mopping the floor).
- Calculating all tips on card transactions.
Education
High School Diploma -
Federal Way High School
Federal Way, WA06.2019
Skills
- Problem solving and conflict resolution
- Team collaboration
- Adaptability and organization
- Attention to detail
- Leadership and management
- Time management and multitasking efficiency
- Approachability and resilience
- Independent and group work under pressure
- Safety protocol compliance
- Customer service
- Punctual and reliable
Awards
- Most Inspirational Award, Uplifting my team during adversities.
- ASB President, Leading a group to find solutions for the year.
- Honor roll Certification
Languages
- English
- American Sign Language
Timeline
Custodial Laborer
USPS
09.2025 - Current
Mail Window Clerk
USPS
01.2023 - 09.2025
Mail Processing Clerk
USPS
08.2020 - 01.2023
Retail Customer Service
RUE21
06.2020 - 08.2021
Picker Guide (Picker/Packer/Stower/Lead)
Amazon
04.2020 - 01.2021
Waitress/Hostess
Nu Asian Bistro
09.2019 - 11.2019
High School Diploma -
Federal Way High School