Hi, I’m
Deija Wellmaker
Market Research Interviewer
DeRidder,LA
Summary
Experienced professional with over 4 years in diverse roles, including market research, healthcare, and
food service. Achieved 90% appointment booking rate as an appointment setter. Trained and
supervised a team of 15 employees as a manager. Demonstrated proficiency in kitchen management,
cold calling, and caregiving in 3 years.
Overview
6
years of professional experience
1
Certification
Work History
Gdcc West LLCReno, NV
Market Research Interviewer
05.2024 - Current
Job overview
- Collated information to interpret data for clients.
- Maintained confidentiality of customer information and company procedures.
- Made limited deviations from the interview script to address unique customer dialogue during an interview.
- Followed established guidelines and recommendations from supervisors to complete quality interviews.
- Followed strict guidelines to receive unbiased, unprompted responses.
- Conducted telephone interviews of the general population to collect data for studies.
- Recorded customer survey answers verbatim to achieve 100% accurate reporting.
DeRidder Retirement And RehabilitationDeRidder, LA
CNA Student
03.2022 - 06.2022
Job overview
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, and muscular dystrophy.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Facilitated personal hygiene management, feeding, and ambulation.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Transported patients between rooms and appointments or testing locations.
- Documented patient information and care activities in electronic health records.
- Assisted nursing staff with completing daily rounds, documenting vital signs, and answering calls.
- Helped patients complete range of motion exercises to prevent loss of function during care.
Pizza Hut, DeRidderDeRidder, LA
Cook
07.2021 - 01.2022
Job overview
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Checked for quality, kept track of old and new items, and rotated stock to confirm the freshness of food and ingredients.
- Prepared multiple orders simultaneously during peak periods with a high accuracy rate, maximizing customer satisfaction, and repeat business.
Bottle Free WaterFayetteville, NC
Appointment Setter
02.2020 - 06.2021
Job overview
- Handled complaints and questions, and re-directed calls to other team members.
- Answered phone calls and answered questions from potential customers.
- Received inbound calls and initiated outbound daily calls to introduce customers to products and services offered.
- Set appointments with salespeople and potential customers.
- Addressed client inquiries and updated database information.
- Acted as the first point of contact and set appointments for prospective clients.
- Scheduled and confirmed appointments and meetings for the senior management team.
Which Wich Superior SandwichesFayetteville, NC
Manager
08.2018 - 12.2020
Job overview
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained aprofessional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Managed and motivated employees to be productive and engaged in work.
- Improved marketing to attract new customers and promote business.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Quote
Your vision will become clear only when you can look into your own heart. Who looks outside, dreams; who looks inside, awakens.
Education
University of Phoenix
Bachelor's from Social Work
Current
University Overview
Skills
- Inbound and outbound calls
- Participant screening
- Recordkeeping
- Diagnostic interviewing
- Coding participant data
- Client Engagement
- Telephone etiquette
- Problem-Solving
- Multitasking Abilities
- Written Communication
- Planning and Coordination
- Organization and Time Management
- Attention to Detail
- Key holder experience
- Service standard compliance
- Creative problem solving
- Medical terminology knowledge
- Strategic sales knowledge
- Sales expertise
- Training development aptitude
- Stock management
- Money handling abilities
- Recordkeeping strengths
- Professional telephone demeanor
- POS systems expert
- Multi-line phone talent
- Complaint resolution
- Staff education and training
- Policies and procedures
- Staff Management
- Sales and marketing
- Job inspections
- Inbound and outbound calls
- Business planning
- Negotiation
- Improvement initiatives
- Verbal and written communication
- Budgeting
- Operations management
- Coaching and mentoring
- Schedule optimization
- Mathematical calculations
- Inpatient care
- Outpatient care
- Direct Patient Care
- Documenting behaviors
- Responding to emergencies
- Tube feedings and medications familiarity
- Recording vital signs
- Feeding assistance expert
- Medical office administration
- Patient-focused care
- Supporting personal needs
- Cold Calling
- Customer rapport
- Setting appointments
- Data entry expert
- Lead qualification
- High-volume call environments
- Telephone headset expertise
- Recordkeeping proficiency
- Schedule Management
- Key relationship development
- Documentation expertise
- Administering medicines
- Dependability
- Time management
Certification
- Certified Market Research Interviewer, GDCC West LLC - 2024
- Call Psychology Training - 2024
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Market Research Interviewer
Gdcc West LLC
05.2024 - Current
CNA Student
DeRidder Retirement And Rehabilitation
03.2022 - 06.2022
Cook
Pizza Hut, DeRidder
07.2021 - 01.2022
Appointment Setter
Bottle Free Water
02.2020 - 06.2021
Manager
Which Wich Superior Sandwiches
08.2018 - 12.2020
University of Phoenix
Bachelor's from Social Work
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