Deijavu Ledesma
Springville,UT
Summary
Dynamic leader with a proven track record at Dillards Department Store, excelling in sales pipeline management and empowering high-performing teams. Skilled in strategic account development and market research, I've driven significant revenue growth and client acquisition. Expert in fostering customer and employee loyalty through innovative strategies and effective communication.
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
6
6
years of professional experience
Work History
Sale Business Manager
Dillards Department Store
04.2022 - 02.2024
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Attended industry events and conventions to explain sales opportunities.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Drove sales by developing multi-million dollar contract sales.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Organized promotional events and interacted with community to increase sales volume.
Customer Service Representative
Avis Budget Group
01.2022 - 03.2022
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Created and maintained detailed database to develop promotional sales.
General Manager
Best Western Plus Hotel
03.2020 - 12.2021
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Cook
Wendys Fast Food
08.2019 - 10.2019
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Communicated closely with servers to fully understand special orders for customers.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
General Manager
Red Lion Hotels
01.2018 - 07.2018
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee evaluations, and contract details.
Barista
Starbucks
09.2017 - 12.2017
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
High School Diploma -
Natomas High School
Sacramento, CA01-2011
Skills
- Competitor analysis
- Sales pipeline management
- Sales presentations
- Client acquisition
- Sales presentation
- Social media savvy
- Strategic account development
- Sales team training
- Territory sales management
- Sales operation
- Solution selling
- Goal setting
- Review of contracts
- Sales processes
- Market intelligence
- Staff management
- Empowers high-performing sales teams
- Market research, forecasting, and analysis
Languages
English
Full Professional
Timeline
Sale Business Manager
Dillards Department Store
04.2022 - 02.2024
Customer Service Representative
Avis Budget Group
01.2022 - 03.2022
General Manager
Best Western Plus Hotel
03.2020 - 12.2021
Cook
Wendys Fast Food
08.2019 - 10.2019
General Manager
Red Lion Hotels
01.2018 - 07.2018
Barista
Starbucks
09.2017 - 12.2017
High School Diploma -
Natomas High School
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