Deijha Harper
Hayti,MO
Summary
Knowledgeable in care coordination, adept at streamlining patient care processes to enhance service delivery. Strong communication and problem-solving skills contribute to high patient satisfaction and effective collaboration with healthcare teams. Prioritize building positive relationships with customers, well-versed in home state health benefits and programs. Skilled in communicating with care managers, practitioners, and others to facilitate member services and ensure continuity of care. Highly familiar with performing screening and assessments with members. Eager to promote awareness and assist those in need.
Overview
8
8
years of professional experience
Work History
Customer Service Billing Agent II
Sutter Health
08.2023 - Current
- Pursued and processed payments for outstanding balances. Updated accounts with the latest personal details and payment information. Meet metrics on a monthly basis.
- Answered phone calls and also made phone calls providing friendly, knowledgeable service regarding concerns on a daily basis regarding their insurance plan or to resolve billing discrepancies to enable accurate billing.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered. Assist with authorizations for services. Verify insurance plans and support patient needs.
- Used data entry skills to accurately document and input statements. Use one source to verify insurance coverage and make payments. Use Epic to verify insurance coverages, create CRM's, input data information.
- Communicates with care managers, practitioners, and others as needed to facilitate member services and to ensure continuity of care/service.
- Managed around 80 inbound and outbound calls per day.
Call Center Customer Service Representative
Concentrix
07.2021 - 06.2022
- Help customers with questions and issues, resolve problems, and provide support.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Track, document, and retrieve information in databases. Work with others to resolve problems efficiently. Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Build client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Selling insurance plans, while helping patients choose the best insurance to go with.
- Managed approximately 50 calls per day from customers.
Healthcare Manager
Serenity Home Care LLC
07.2019 - 04.2021
- Managed daily operations within office by supporting continuous delivery of excellent services and care.
- Handled scheduling and managed timely and effective allocation of resources and calendars. Submitted payroll and billing on a weekly basis.
- Liaised with customers, addressed inquiries, handled meeting requests, and answered billing questions to provide outstanding customer care.
- Managed office budget to handle all needs, including inventory, postage and vendor services.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Data Entry Clerk
Five Star Call Centers
09.2017 - 03.2019
- Input client information into spreadsheets and company databases to provide leaders with quick access to essential client data.
- Identified, correct and reported data entry errors. Used data input interface to transcribe information from physical source documents into databases.
- Created comprehensive excel spreadsheets to organize large datasets. Transferred data from hard copy to computer files and database systems.
- Used database information to produce weekly reports.
- Have attention to detail, used strong typing skills, accuracy, time management, organizational skills, able to multitask and problem solve. Able to work with various software programs.
- Managed approximately 70 calls per day from customers.
- Remot
Education
Associate of Science - Billing And Coding
Three Rivers Community College
Kennett, MO05.2019
Associate of Arts - Liberal Arts And General Studies
Arkansas Northeastern College
Blytheville, AR05.2017
High School Diploma - undefined
Hayti High School
Hayti, MO05.2013
Skills
- Teamwork and collaboration
- Nonprofit experience
- Working remotely
- Outreach initiatives
- Billing and coding
- Eligibility determination
- Multitasking Abilities
- Client needs assessments
- Written and verbal communication
- Customer service
- Insurance expertise
- Healthcare
LANGUAGES
English Native
Timeline
Customer Service Billing Agent II
Sutter Health
08.2023 - Current
Call Center Customer Service Representative
Concentrix
07.2021 - 06.2022
Healthcare Manager
Serenity Home Care LLC
07.2019 - 04.2021
Data Entry Clerk
Five Star Call Centers
09.2017 - 03.2019
Associate of Arts - Liberal Arts And General Studies
Arkansas Northeastern College
High School Diploma - undefined
Hayti High School
Associate of Science - Billing And Coding
Three Rivers Community College
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