Deilis Ruiz
West Valley City,UT
Summary
Customer-oriented Store Manager offering over 10 years of experience in customer service, sales and service team leadership and profitability strategies. Organized and adept at prioritizing daily tasks and following through to achieve performance and productivity goals.
Overview
19
19
years of professional experience
Work History
Traffic Manager
Walmart
Salt Lake City, UT
01.2024 - Current
- Monitored progress of projects, identified potential issues, and provided solutions accordingly.
- Ensured compliance with safety regulations and industry standards in traffic management.
- Analyzed operational data to determine areas of improvement in the existing traffic system.
- Created detailed reports on traffic operations, trends, and performance metrics.
- Managed a team of personnel responsible for overseeing daily traffic activities.
- Maintained accurate records of all vehicles entering and leaving the premises.
- Prepared budgets for upcoming projects related to traffic management initiatives.
- Provided guidance and training to new staff members regarding traffic procedures and policies.
- Developed strategic plans for improving overall efficiency in the organization's transportation network.
- Identified high-traffic zones within the organization's facilities and developed strategies to manage them effectively.
- Assisted senior managers in developing long-term objectives for efficient utilization of resources related to transportation management.
- Conducted regular audits of fleet vehicles to ensure that they are maintained as per safety requirements.
- Negotiated terms with carriers regarding freight rates, transit times.
- Resolved customer complaints regarding delays in shipments or other transport-related issues.
- Automated document tracking and data collection for efficiency.
- Directed compliance with import, export and domestic laws and regulations, expertly executed traffic documentation and served as corporate logistics resource.
- Managed day-to-day logistics operations, monitoring incoming deliveries.
- Monitored product import or export processes to verify compliance with regulatory or legal requirements.
- Established transportation cost standards and economical shipping practices.
- Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
- Prepared inventory for shipment by attaching tags and labels.
- Identified opportunities to reduce cost and improve productivity.
Inbound Manager
Walmart
Salt Lake City, UT
10.2023 - 01.2024
- Developed and implemented inbound operations procedures and processes.
- Monitored performance of the inbound team to ensure customer satisfaction goals were met.
- Created training programs for new hires on the inbound team.
- Scheduled staffing levels for the inbound team based on volume of incoming shipments.
- Maintained accurate records of all deliveries and inventory received.
- Conducted regular meetings with staff to discuss performance issues and successes.
- Analyzed data from various sources to identify improvement opportunities within the inbound process.
- Developed policies and procedures that govern daily operations within the inbound department.
- Ensured compliance with safety regulations while handling goods during loading and unloading activities.
- Implemented strategies to reduce errors made by staff members when processing orders or shipments.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Implemented and planned warehouse safety and security programs and activities.
Quality Assurance Lead
Walmart
Salt Lake City, UT
01.2023 - Current
- Reviewed quality trends to prevent or reduce defects, determined problem causes and initiated actions for correction.
- Made recommendations to division managers concerning facility and employee quality issues.
- Identified quality problems and recommended solutions.
- Analyzed issues and recommended corrective actions to improve final results.
- Monitored testing procedures to meet established item specifications, standard test methods or protocols.
Traffic Clerk
Walmart
Davenport, FL
03.2022 - 01.2023
- Coordinated with carrier representatives to arrange and issue instructions for shipping and delivery of materials.
- Utilized Software to organize and maintain shipment records, supply totals and inventory data.
- Generated accurate work orders, bills of lading and shipping orders to manage accurate routing of materials.
- Monitors and processes deliveries by scheduling and maintaining log of delivery appointments, checking-in and releasing drivers; tracking late deliveries and preparing,reviewing, and analyzing reports and other paperwork.
- Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
- Automated document tracking and data collection for efficiency.
- Coordinated resolutions to independently handle damages, shortages and nonconformance.
Quality Assurance
Walmart
Davenport, FL
04.2019 - 03.2022
- Compiled data on quality issues and vulnerabilities and reported all findings to Management with suggestions for improvement.
- Communicated with Associates and Managers of all departments regarding defects and report issues and implemented effective solutions.
- Worked with Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines.
- Designed and updated test cases to complete consistent manual tests.
- Created and optimized automated testing tools for repetitive tasks.
- Documented identified defects using [Software] and helped developers complete further testing and resolve issues.
Packer
Walmart
Davenport, FL
06.2018 - 04.2019
- Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets
- Managed day-to-day shipping and receiving packages
- Maintained accurate and current order and shipment forms, inventory documentation and customer records
Store Manager
Panda Toys
Valencia, Venezuela
08.2007 - 06.2015
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels
- Delegated work to employees based on shift requirements, individual strengths and unique training
- Processed shipments and maintained stock shelf organization
- Hired, trained and managed team of 35 associates, including evaluating performance and enforcing disciplinary actions
- Managed store appearance, including merchandising and displays, signage, decorations and cleaning
- Decreased costs by negotiating with vendors and sellers for better prices
- Addressed customer inquiries and resolved complaints
Sales Coordinator
Farmatodo
Valencia, Venezuela
12.2005 - 07.2007
- Demonstrated products at customer locations, answering questions and redirecting objections to close deals
- Boosted profit opportunities by effectively managing time and resources to meet sales objectives
- Drove sales by effectively up-selling and cross-selling products to maximize profitability
Education
Bachelor of Science - Finance
Universidad De Carabobo
Venezuela2015
Bachelor of Science - Economist
Universidad De Carabobo
Valencia, Venezuela2007
Skills
- Staff training and development
- Employee supervision and motivation
- Team leadership
- Program implementation
- Operational budgeting
- Team-oriented
- Sales professional
- Adaptability
- Problem Identification
- Analytical and Critical Thinking
- Analytical decision making
- Fast learning
Accomplishments
- Marketing
Implemented marketing strategies which resulted in 10% growth of customer base - Process Improvement
Created new departmental procedures manual. Assessed organizational training needs - Contributed to a 25% drop in shoplifting through increased awareness and intervention measures
- Received 5 “exceeds expectations” ratings on performance reviews
Timeline
Traffic Manager
Walmart
01.2024 - Current
Inbound Manager
Walmart
10.2023 - 01.2024
Quality Assurance Lead
Walmart
01.2023 - Current
Traffic Clerk
Walmart
03.2022 - 01.2023
Quality Assurance
Walmart
04.2019 - 03.2022
Packer
Walmart
06.2018 - 04.2019
Store Manager
Panda Toys
08.2007 - 06.2015
Sales Coordinator
Farmatodo
12.2005 - 07.2007
Bachelor of Science - Finance
Universidad De Carabobo
Bachelor of Science - Economist
Universidad De Carabobo
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