Professional in marketing with a second language (Advanced English Level), with more than 7 years of experience in the commercial area, public and institutional relations, account management, training projects and business management, team leadership, indicators management in leading companies in the service sector. Competencies aimed at leadership, strategic management, results-oriented, well-structured towards the achievement of objectives, time management, work under pressure, assertive communication and effective work execution with a high level of motivation, ethics and skills in personal and organizational communication.
Hi, I’m
DEIMER RUIZ HERRERA BD IN MARKETING
New York,NY
Languages
Spanish
Native or Bilingual
English
Professional Working
Summary
Overview
12
years of professional experience
Work History
Camp Dunnabeck (Summer Camp)
General Counselor
06.2022 - 08.2022
Job overview
- Establishing and implementing schedule activities in seven periods per day for campers on weekdays and weekends.
- Supervising campers during their activities in and out of campus. Activities took place from 8am to 8:30pm.
- Increase and develop communicational and interpersonal skills in all campers (dyslexic kids and teenagers).
Homecenter, Sodimac Colombia
Customer Experience Coordinator
02.2021 - 06.2022
Job overview
- Create organizational culture oriented to improve customer experience: Usually 1 training in soft skills and 1 customer experience activity were implemented weekly.
- Handled all escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs.
- Addressed customer inquiries, concerns and complaints by providing solutions and alternatives and followed up to confirm resolution. Communicate and provide solutions to at least 28 customers in one day taking their information from Salesforce (institutional CMR).
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Maintained key performance indicators at least in 80% of accomplishment and acceptable performance levels to support assigned customer base.
- Trained new personnel regarding company operations, policies and services during 3 days.
- Trained staff once per week on operating procedures and company services.
- Facilitated inter-departmental communication to effectively provide customer support. throughout 1 video call by Google Meetings 2 or 3 times per week.
Ballet Folklórico De Antioquia (Cultural Company)
COMMERCIAL AND PUBLIC RELATIONS COORDINATOR
03.2019 - 09.2019
Job overview
- To prepare Commercial Plan of each Strategic Business Unit.
- Research, open markets and assist and advise clients, negotiate with unions and development entities.
- Responsible for public relations with entities of public and private sector. Attend 10 appointments each week and 1 event weekly.
- Coordination of staff in charge and implement Customer Loyalty Program in each SBU.
- Presenting management reports requested by Management or Board of Directors of Ballet once each month.
AJEDREZ, Estrategias Integrales
COMMUNICATION MANAGER, CORPORATE ACCOUNTS AND PR
10.2017 - 10.2018
Job overview
- Responsible for design, administration, execution and monitoring of projects generated from Operations and Sales Management.
- Coordinator of commercial team, corporate accounts and acquisition of new sales projects.
- Director of digital projects, management and business support, communication and organizational development (internal and external). Development of training processes for employees. Additionally, I managed and executed simultaneously other short and medium term projects for corporate sector and government.
Fundación Social CONGENTE (NGO)
TRAINER AND COACH IN COMMUNICATION PROCESSES
01.2016 - 07.2017
Job overview
- Responsible for internal communication processes through training of employees in soft skills 3 times, each week.
- During this training in communication skills, business processes were also addressed, since employees belonged to different areas within organization. In addition, courses and workshops included human development topics.
JFK School - National Ministry Of Culture
CULTURAL MANAGER
01.2015 - 12.2015
Job overview
- Development of Communicative, Theatrical and Expressive Skills project approved by National Ministry of Culture through institutional project of John F. Kennedy School.
- Responsible for training processes for students, faculty and external staff involved in process during 5 days).
- Manage productions in my charge for Institutional Festival, including logistic resources and staff involved, to comply with established programming.
CLARO COLOMBIA S.A. Telecommunications
CONSULTANT OF PERSONALIZED SERVICE TO CLIENTS
12.2010 - 08.2014
Job overview
- Responsible for sales and management of massive, corporate and institutional accounts. In charge of attend more than 25 clients in one day.
- Fulfillment of management indicators and direct communication with customers in both segments (B2C and B2B).
- Trained client service employees on excellent customer service and company systems.
- Educated clients on services and products available.
- Responded to customer concerns with friendly, knowledgeable service and resolved issues quickly to deliver prompt service.
- Developed and deepened client relationships to increase loyalty and brand engagement in 90% of accomplishment.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
EXCALIBUR PRODUCTIONS
LOGISTICS & COMMERCIAL SUPERVISOR, BUSINESS EVENTS
04.2008 - 11.2010
Job overview
- Logistics and communication coordination for business events.
- Support and monitoring of corporate clients.
- Management of commercial team and leader of Customers Development area.
Education
Universidad De Los Llanos, ColombiaVillavicencio, Colombia
Bachelor Degree in Marketing
10.2015
University Overview
- Study Abroad:
COURSE EMPRENDE-ENTREPRENEURSHIP DIPLOMA
August 2018 - September 2018
Foundation ProEmpleo - Mexico City, México
- Scholarship Recipient:
ENGLISH LANGUAGE DEVELOPMENT PROGRAMME
August 2017 - December 2017, Not Certified - University of Belize - Belmopan City, Belize. Scholarship given by Government of Belize and Icetex (Colombia).
WORLD YOUTH CONFERENCE 2017
November 2017
International Youth Committee-Department of Youth Services - Belize City, Belize
- Relevant Coursework:
YOUNG PEOPLE IN EQUITY, BUILDING A LIFE OF SOLIDARITY
June 2014. Foundation Fundequidad - Villavicencio, Colombia
SOLIDARITY ECONOMY
January 2009. Congente - Villavicencio, Colombia
PRACTICE LINE GENERAL ENGLISH PROGRAMME
July 2007 - November 2008
American System Service - Villavicencio, Colombia
- Awarded:
1st place in the Regional and National Public Speaking Competition. University Category. Congress of the Republic of Colombia, 2008.
Youth speaker of the Peace Managers Project for the sensitization of parents and schools in the states of Meta, Colombia. Sponsor: Local Government.
Skills
- Customer Retention Strategies, Efficient and Detail-Oriented, Planning Schedules
- Shipment Processing, Collaboration Experience, Understanding Customer Needs
- Training Junior Team Members, Team Management Experience, Issue and Complaint Resolution
- Building Customer Trust and Loyalty, Customer Account Management, Client Relationships
- Conflict Resolution Techniques, Calm and Professional Under Pressure, Effective Working Relationships
- Patient and Empathetic, Team-Oriented and Cooperative, Effective Customer Communication, Cultural Awareness
- Teamwork, Team leadership, Strategic thinking, Negotiation, Results-oriented, Communication skills
SOFTWARE
Microsoft Word, Power Point, Excel/ Intermediate
TOOLS
Business Model Canvas & Social Lean Canvas / Advanced
Timeline
General Counselor
Camp Dunnabeck (Summer Camp)
06.2022 - 08.2022
Customer Experience Coordinator
Homecenter, Sodimac Colombia
02.2021 - 06.2022
COMMERCIAL AND PUBLIC RELATIONS COORDINATOR
Ballet Folklórico De Antioquia (Cultural Company)
03.2019 - 09.2019
COMMUNICATION MANAGER, CORPORATE ACCOUNTS AND PR
AJEDREZ, Estrategias Integrales
10.2017 - 10.2018
TRAINER AND COACH IN COMMUNICATION PROCESSES
Fundación Social CONGENTE (NGO)
01.2016 - 07.2017
CULTURAL MANAGER
JFK School - National Ministry Of Culture
01.2015 - 12.2015
CONSULTANT OF PERSONALIZED SERVICE TO CLIENTS
CLARO COLOMBIA S.A. Telecommunications
12.2010 - 08.2014
LOGISTICS & COMMERCIAL SUPERVISOR, BUSINESS EVENTS
EXCALIBUR PRODUCTIONS
04.2008 - 11.2010
Universidad De Los Llanos, Colombia
Bachelor Degree in Marketing
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