Deimi Perez
Miami ,FL
Summary
Professional in dental office administration, bringing valuable experience in managing front office tasks and patient interactions. Proven ability to efficiently handle appointment scheduling, patient records, billing administrative and communication with dental teams. Committed to fostering collaborative environments and adapting to dynamic needs within practice.
Overview
9
9
years of professional experience
Work History
Dental Front Office Receptionist/Billing Assistant
OMS Associates - Oral & Maxillofacial Surgery
04.2024 - Current
- Detail-oriented Dental Front Office Receptionist and Billing Assistant with experience in patient relations, appointment scheduling and calendar management ,check in and check out patients , maintained a welcome and organized reception area ,insurance verifications,claims submissions and follow-ups and dental billing, payments and collections . Skilled in managing front desk operations, processing insurance claims, and supporting efficient clinical workflows. known for professionalism, organization, and delivering excellent patient service.
- Answer multi-line phones and assist patients with inquiries
- Processed patient intake forms and maintained accurate electronic health records, maintain accurate patients records while ensuring HIPPA compliance
- Trained new staff on front office procedures and customer service standards.
Concierge Supervisor/ Office Administrative Assistant
The Rusty Pelican Miami
10.2021 - 03.2024
- Responded to customer questions regarding services, prices, and availability. Resolved customer complaints and adjusted policies to provide effective coverage to meet changing needs. Established and enforced clear goals for the department. Managed sales of restaurant events such as holidays and events. Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships. Organized and maintained files including faxes and email.
- Supervised daily operations of concierge team, ensuring exceptional guest service and satisfaction.
- Trained and mentored staff on effective guest interaction and problem resolution techniques.
Customer Service/Floor Supervisor
Hard Rock Casino
12.2016 - 05.2020
- Supervised Cigar Lounge at the Hard Rock Casino. In charge of staff and operations of the store. Handled inventory of the store and ordered new items or equipment. Managed sales and organization of new merchandise. Handled incoming calls and emails, guided them to the best solution. Managed the staffs schedule and organized their cash outs. Imputed data in regards to that days sales and profits.
- Implemented efficiency improvements, enhancing workflow and reducing service delays.
- Resolved guest inquiries and concerns promptly, fostering positive experiences.
Education
High school diploma -
Stranahan High School
Fort Lauderdale06.2017
Skills
- Skilled administrative assistant with good communication and work ethic towards peers
- Problem-solving abilities
- Adaptable and flexible
- CPR certified
- Strong minded and committed to working toward goals
- Dependable and highly time management skills, detail oriented to manage multiple tasks at once
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Dental terminology
- HIPAA compliance
- Patient scheduling
- Office organization
- Insurance verification
- Billing procedures
- Payment processing
- Administrative support
- Record management
- Friendly and outgoing
- Punctual and reliable
- Incoming call reception
- Patient documentation
LANGUAGE
Fluent in Spanish and English
Timeline
Dental Front Office Receptionist/Billing Assistant
OMS Associates - Oral & Maxillofacial Surgery
04.2024 - Current
Concierge Supervisor/ Office Administrative Assistant
The Rusty Pelican Miami
10.2021 - 03.2024
Customer Service/Floor Supervisor
Hard Rock Casino
12.2016 - 05.2020
High school diploma -
Stranahan High School