Deimi Perez
Miami ,FL
Summary
Dynamic and detail-oriented professional with extensive experience at OMS Associates, excelling in patient scheduling and insurance verification. Recognized for enhancing workflow efficiency and fostering positive customer and patient interactions. Highly organized and adaptable, I thrive in fast-paced environments while maintaining exceptional communication and multitasking skills.
Overview
9
9
years of professional experience
Work History
Dental Front Office Receptionist/Billing Assistant
OMS Associates - Oral & Maxillofacial Surgery
04.2024 - Current
- Detail-oriented, with experience in calendar management, appointment scheduling, check-in, and check-out of patients, while maintaining a welcoming and organized reception area.
- Office inventory.
- Answer multi-line phones, and assist patients with inquiries
- Processed patient intake forms and maintained accurate electronic health records, while ensuring HIPAA compliance.
- Insurance verifications, claims submissions, follow-up payments, collections, processing insurance claims, and supporting efficient clinical workflows.
- Trained new staff on front office procedures and customer service standards.
Concierge Supervisor/ Office Administrative Assistant
The Rusty Pelican Miami
10.2021 - 03.2024
- Responded to customer questions regarding services, prices, and availability.
- Resolved customer complaints, and adjusted policies to provide effective coverage to meet changing needs.
- Established and enforced clear goals for the department.
- Managed sales of restaurant events, such as holidays and events. Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Supervised daily operations of the concierge team, ensuring exceptional guest service and satisfaction.
- Trained and mentored staff on effective guest interaction and problem-resolution techniques.
Customer Service/Floor Supervisor
Hard Rock Casino
12.2016 - 05.2020
- Supervised daily operations in the lounge and with the staff. Handled the inventory and ordered new merchandise.
- Managed sales, handled incoming calls and emails, and guided customers to the best solution.
- Coordinate staff schedules and organize their cash outs. Imputed data in regard to that day's sales and profits.
- Implemented efficiency improvements, enhancing workflow, and reducing service delays.
- Resolved guest inquiries and concerns promptly, fostering positive experiences.
Education
High school diploma -
Stranahan High School
Fort Lauderdale6 2017
Skills
- ACLS certified
- Highly skilled in time management
- Comfortable in a fast-paced environment
- Organized
- Punctual and reliable
- Detail-oriented
- Multitasking
- Adaptable and flexible
- Self-motivation
- Friendly and team-oriented
- Verbal and written communication
- Adept at multiline phones
- Scan patient documentation
- Record management
- HIPAA compliance
- Patient scheduling
- Insurance verification
- Billing procedures/payments
Languages
Bilingual Spanish and English
References
- Rafaela, Garcia, Manager, Ragarcia@srcmail.com, 786-448-7228
- David, Quiroz, Manager, Dquiroz@srcmail.com, 786-546-3273
Timeline
Dental Front Office Receptionist/Billing Assistant
OMS Associates - Oral & Maxillofacial Surgery
04.2024 - Current
Concierge Supervisor/ Office Administrative Assistant
The Rusty Pelican Miami
10.2021 - 03.2024
Customer Service/Floor Supervisor
Hard Rock Casino
12.2016 - 05.2020
High school diploma -
Stranahan High School