Summary
Overview
Work History
Education
Skills
Writing and oral communication, organized
Additional Information
Timeline
Intern
Deina Thomas

Deina Thomas

Whitewater,CO

Summary

Dynamic customer service professional with a proven track record at Lowes Home Improvement, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and critical thinking, I effectively managed high-stress situations, ensuring customer satisfaction and fostering positive relationships while maintaining professionalism.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

Lowes Home Improvment
08.2023 - 05.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Security Officer

Colorado Security Professionals
11.2019 - 07.2020
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.

Correction Deputy

Clackamas County Sheriff's Office
05.2007 - 10.2017
  • Enhanced safety within the facility by conducting regular security checks and adhering to established protocols.
  • Supervised Type and Type activities of inmates to maintain order.
  • Provided guidance and support to new corrections officers, aiding in their professional development and overall success within the role.
  • Enforced facility rules fairly and consistently, fostering order and respect among inmates.
  • Served as a liaison between inmates, staff, and families during visitations, promoting positive relationships while maintaining security protocols.

Education

Associates Of Science In Healthcare Administration - Administration

Colorado Christian University
Denver, CO

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations

Writing and oral communication, organized

Well versed in writing and oral communication. Organized

Additional Information

Compassionate about the people I take care of. Great mediator during a discussion or misunderstandings. Team planning.

Timeline

Customer Service Representative

Lowes Home Improvment
08.2023 - 05.2025

Security Officer

Colorado Security Professionals
11.2019 - 07.2020

Correction Deputy

Clackamas County Sheriff's Office
05.2007 - 10.2017

Associates Of Science In Healthcare Administration - Administration

Colorado Christian University

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Deina Thomas