Summary
Overview
Work History
Skills
References
Timeline
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Deinira Joseph

New Orleans,LA

Summary

Innovative and disciplined Director Of Front Office with 15+ years. Proven problem-solver with resourcefulness to handle unprecedented challenges without guidance. Detail-oriented team player, organizer and delegator with constant focus on adherence to processes and standards that lead to complete customer satisfaction. Proven problem-solver with resourcefulness to handle unprecedented challenges without guidance. Detail-oriented team player, organizer and delegator with constant focus on adherence to processes and standards that lead to complete customer satisfaction. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

13
13
years of professional experience

Work History

Director of Front Office

Aimbridge Hospitality
12.2022 - Current
  • Monitored and assessed service and satisfaction trends, evaluated and addressed issues and made improvements accordingly.
  • Strategized with team on new processes and actively shared ideas, opinions and suggestions to improve environment and hotel experience.
  • Managed, rewarded, coached, counseled, disciplined and terminated employees based on performance.
  • Developed front-office programs that boosted morale and encouraged team to deliver exceptional service and cost control.
  • Assisted team in handling and solving complaints and incidents, communicating results with corporate management.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Director of Front Office

Wyndham Hotel
12.2016 - Current
  • Monitored and assessed service and satisfaction trends, evaluated and addressed issues and made improvements accordingly.
  • Strategized with team on new processes and actively shared ideas, opinions and suggestions to improve environment and hotel experience.
  • Managed, rewarded, coached, counseled, disciplined and terminated employees based on performance.
  • Developed front-office programs that boosted morale and encouraged team to deliver exceptional service and cost control.
  • Assisted team in handling and solving complaints and incidents, communicating results with corporate management.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Director of Housekeeping

Wyndham Hotel
12.2014 - Current
  • Communicated repair needs to maintenance staff.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Evaluated employee performance and developed improvement plans.
  • Completed schedules, shift reports and other business documentation.

Assist Director of Housekeeping

Embassy Suites
11.2012 - 12.2014
  • Communicated repair needs to maintenance staff.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Managed laundry sorting, washing, drying and ironing.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.

Director of Safety and Security-CLSD Certified

Embassy Suites Hotel
10.2010 - 12.2014
  • Directed security services and safety functions to align key processes with goals and objectives of organization and regulatory compliance.
  • Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
  • Developed and grew staff competencies through team development, implementation and support of specific training for various responsibilities.
  • Researched, reviewed and recommended equipment, materials and supplies to prepare and maintain security expenses within approved budget.
  • Coordinated emergency evacuation drills and exercises and developed and improved emergency procedures.
  • Established measures, metrics, thresholds and targets to drive performance in alignment with security and other business strategies.
  • Kept team compliant with security protocols and appearance standards.

Skills

  • Credit and Collections
  • Administrative Support
  • Coaching and Training
  • CRM Software
  • ONQ
  • Opera PMS
  • Opera Cloud PMS
  • Executive Leadership
  • Hotel Reservations
  • Weekly Payroll
  • Employee Timesheet Processing
  • Employee Performance Evaluations

References

Personal references upon request

Timeline

Director of Front Office

Aimbridge Hospitality
12.2022 - Current

Director of Front Office

Wyndham Hotel
12.2016 - Current

Director of Housekeeping

Wyndham Hotel
12.2014 - Current

Assist Director of Housekeeping

Embassy Suites
11.2012 - 12.2014

Director of Safety and Security-CLSD Certified

Embassy Suites Hotel
10.2010 - 12.2014
Deinira Joseph