Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Deinyna Duenas

Rio Rancho,NM

Summary

Dynamic healthcare professional with a proven track record in healthcare, excelling in performance improvement and patient relations. Adept at fostering collaboration and enhancing operational efficiency. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

16
16
years of professional experience

Work History

Supervisor Patient Transport

Presbyterian Hospital
Albuquerque, NM
08.2024 - Current
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Created new strategies for improving customer service standards within the organization.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Prepared and presented reports on team performance, challenges, and achievements to senior management.
  • Managed team of 70+ employees, ensuring high productivity and quality standards were met.
  • Resolved complex and escalated support issues.
  • Developed departmental goals and standards in line with supporting organization's mission and strategic vision.
  • Monitored staff interactions with customers to provide real-time coaching.
  • Analyzed data to identify opportunities for improving support levels.
  • Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.

Dietary Manager

Casa De Rosa Assisted Living
Albuquerque, New Mexico
12.2021 - 07.2025
  • Assisted in developing and implementing nutritional care plans for patients.
  • Ordered food, supplies, maintained inventory of equipment and ensured proper storage of food items.
  • Conducted kitchen inspections to ensure sanitation and safety procedures were followed.
  • Inspected food delivery trucks for quality assurance purposes prior to unloading goods into storage areas.
  • Maintained records of patient diets including any special requirements or restrictions.
  • Adhered to all local, state, federal regulations pertaining to dietary management practices.
  • Implemented a system for tracking patient preferences, allergies, intolerances.
  • Analyzed menus for cost effectiveness while maintaining balanced nutrition standards.
  • Provided training sessions for new employees on proper food handling techniques.
  • Coordinated food inventory and maintained costs within budget guidelines.
  • Checked with residents to ask about food quality, satisfaction and personal likes or dislikes.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Trained, disciplined and motivated staff to give all residents and guests top-notch service.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Promoted safe working conditions by monitoring safety procedures and equipment.

Process Improvement Consultant

UNM Hospital
Albuquerque, New Mexico
11.2021 - 04.2022
  • Conducted process improvement assessments by analyzing current processes and identifying opportunities for improvement within the inpatient and outpatient care setting.
  • Performed gap analysis of existing processes against industry standards and best practices.
  • Designed new procedures to streamline workflow and enhance organizational efficiency.
  • Created reports detailing findings from process improvement initiatives.
  • Collaborated with stakeholders (Surgeons, Medical Providers, RN and Unit Director) to ensure successful implementation of process improvements.
  • Identified root causes of process issues using data-driven decision making techniques.
  • Provided training on new procedures to ensure proper execution across the organization.
  • Monitored key performance indicators to measure the effectiveness of changes made in processes.
  • Developed standardized tools to track progress towards achieving desired outcomes from process improvements initiatives.
  • Recommended innovative solutions for complex problems encountered during projects.
  • Facilitated brainstorming sessions with cross-functional teams to generate ideas for improving business operations.
  • Conducted interviews with staff members at all levels of the organization to gain insight into current processes.
  • Facilitated meetings between executive management team members to discuss proposed changes in operational processes.
  • Created detailed documentation of existing processes and revised versions after completion of process improvement initiatives.
  • Prepared presentations summarizing results achieved from process improvement activities.
  • Documented research findings and prepared polished reports highlighting results and potential improvement strategies.
  • Assessed employees through on-site observation and interviews to determine strengths and weaknesses in work performance, methods and team functions.
  • Evaluated internal systems and prepared training initiatives to mitigate ongoing problems.

Ambulatory Business Operations Manager

UNM Hospital
Albuquerque, New Mexico
06.2016 - 10.2021
  • Developed and implemented effective strategies to improve operational efficiency.
  • Managed the daily operations of the business, including staff scheduling and resource allocation.
  • Analyzed operational data to identify areas for improvement and develop solutions.
  • Provided guidance and support to employees in order to maximize performance and productivity.
  • Worked closely with other departments to ensure smooth operations across the organization.
  • Created reports on operational metrics for senior management review.
  • Monitored customer feedback and took corrective action as necessary.
  • Coordinated projects between teams to meet deadlines and achieve goals efficiently.
  • Evaluated current business processes and developed plans for improvement.
  • Conducted regular audits of operational activities to ensure accuracy.
  • Established key performance indicators for measuring success.
  • Developed training programs for employees in order to increase their knowledge base.
  • Resolved customer complaints quickly and effectively.
  • Acted as liaison between multiple departments to support operational productivity and represent corporation.
  • Demonstrated excellent network and relationship building with both external and internal customers.
  • Performed high-level service in multicultural and diverse environment.
  • Provided exceptional leadership on project development.
  • Developed departmental goals and standards in line with supporting organization's mission and strategic vision.
  • Created and implemented escalation procedures to efficiently and successfully resolve time-sensitive issues.
  • Hired, trained and coached staff on Cerner Appointment Scheduling System, company policy, procedures and customer service to include AIDET.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Used strong issue resolution and communication skills to cultivate and strengthen the workplace.

Patient Access Supervisor

UNM Hospital
Albuquerque, New Mexico
01.2012 - 05.2016
  • Responsible for supervising and leading staff in the patient access department to ensure excellent customer service and accurate registration.
  • Ensured all policies and procedures related to patient access were followed.
  • Developed, implemented, and maintained processes related to patient registration, insurance verification, pre-registration activities.
  • Monitored employee performance and provided feedback on areas of improvement.
  • Conducted training sessions for new hires and existing staff members on proper registration techniques.
  • Assisted with resolving any issues that arose during the registration process.
  • Managed workflow within the department to ensure timely completion of tasks.
  • Provided guidance to team members when needed to help them complete their duties efficiently.
  • Created reports for management regarding daily operations of the department.
  • Maintained a safe environment by enforcing safety regulations at all times.
  • Collaborated with other departments such as billing, coding, and clinical staff to ensure smooth operations throughout the facility.
  • Analyzed data from various sources in order to identify trends or patterns in patient access services.
  • Evaluated current systems used in patient access and recommended changes as necessary.
  • Served as a liaison between patients and families and hospital personnel regarding financial obligations.
  • Addressed customer complaints promptly and professionally.
  • Prepared monthly summary reports highlighting key metrics within the department.
  • Participated in weekly meetings with upper management discussing strategies for improving patient satisfaction scores.
  • Identified opportunities for streamlining processes within the department while maintaining quality standards.
  • Registered patients by completing over the phone interviews to obtain demographic, insurance and medical information.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
  • Verified demographics and insurance information to register patients in computer system.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
  • Recruited, hired and trained new staff.

Assistant Manager Bee Hive Homes Assisted Living

Bee Hive Homes Rio Rancho and Enchanted Hills
Rio Rancho, New Mexico
10.2009 - 12.2011
  • Assisted elderly patients with daily activities such as bathing, dressing, and grooming.
  • Provided companionship to residents by engaging in conversations and activities.
  • Administered medications according to doctor's orders and documented medication administration records.
  • Assisted in transferring patients from bed to wheelchair or other assistive devices.
  • Maintained a safe and clean environment for the residents of the nursing home.
  • Monitored vital signs such as blood pressure, pulse rate, temperature, respiration rate.
  • Recorded patient information such as weight, food intake, fluid output and other observations accurately in medical chart.
  • Performed basic wound care including changing dressings and applying ointments under supervision of RN and LPN.
  • Communicated with families about their loved ones' health status regularly.
  • Assessed patient's needs by observing their physical condition and behaviors.
  • Provided emotional support to family members during difficult times.
  • Ensured that all supplies were stocked appropriately in order to provide quality care services.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Ensured compliance with safety regulations and company policies.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Recruited and trained new employees to meet job requirements.

Education

Kinesiology

California State University - Fullerton
Fullerton, CA

High School Diploma -

Canyon Springs High School
Moreno Valley, CA
06-2004

General Studies

Fullerton College
Fullerton, CA

Skills

  • Collaboration and Teamwork
  • Relationship Building
  • Interpersonal Communication
  • Attention to Detail
  • Self Motivation
  • Patient Scheduling
  • Critical Thinking
  • Adaptability and Flexibility
  • Active Listening
  • Effective Communication

References

References available upon request.

Timeline

Supervisor Patient Transport

Presbyterian Hospital
08.2024 - Current

Dietary Manager

Casa De Rosa Assisted Living
12.2021 - 07.2025

Process Improvement Consultant

UNM Hospital
11.2021 - 04.2022

Ambulatory Business Operations Manager

UNM Hospital
06.2016 - 10.2021

Patient Access Supervisor

UNM Hospital
01.2012 - 05.2016

Assistant Manager Bee Hive Homes Assisted Living

Bee Hive Homes Rio Rancho and Enchanted Hills
10.2009 - 12.2011

Kinesiology

California State University - Fullerton

High School Diploma -

Canyon Springs High School

General Studies

Fullerton College

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