Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Hi, I’m
Deion Gattison
Richmond,VA
Summary
Overview
7
years of professional experience
Work History
Hampton Inn/Homewood Suits (Dual Property)Richmond, VA
Front Desk Agent/Manger on Duty
12.2018 - Current
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Executed a positive demeanor to each and every visitor approaching the front desk
- Collaborated with all team members to handle guest requirements from check-in through check-out
- Greeted daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Arranged accommodations and travel plans for visitors and presented updated itineraries
- Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation
- Used ONQ to process reservations, check-ins and check-outs
- Politely welcomed arriving guests, providing room keys and information on amenities and policies
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
Hampton InnColumbia, SC
Guest Service Rep/Front Desk
04.2018 - 12.2018
Job overview
- Executed a positive demeanor to each and every visitor who approached the front desk
- Took reservations over the phone, in person and via computer for guests and provided confirmations
- Provided guests with information and directions to various areas of the property including restaurants, pool and spa, and fitness center
- Acquired a vast knowledge of the local area to provide guests with information about dining options, arts, and culture, sporting events, concerts and shows
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel
- Collected deposits, fees and payments
- Issued room keys to guests upon check-in and answered questions regarding how to use them properly
- Greeted customers in a timely fashion, while quickly determining their needs
- Answered customer telephone calls promptly and in an appropriate manner
- Responded to all customer inquiries thoroughly and professionally
Payless ShoeSourceColumbia, SC
Assistant Manager/Assistant Store Leader
10.2017 - 04.2018
Job overview
- Resolve customer complaints regarding sales and service
- Oversee regional and local sales managers and their staffs
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service all programs
- Determine price schedules and discount rates
- Review operational records and reports to project sales and determine profitability
- Monitor customer preferences to determine the focus of sales efforts
- Provide customer service by greeting and assisting customers and responding to customer inquiries
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Hire, train, and evaluate personnel in sales or marketing establishments
- Examine merchandise to ensure that it correctly priced and displayed and that it functions as advertised
- Plan and prepare work schedules and keep records of employees' work schedules and time cards
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
Education
Fortis College - CentervilleRichmond, VA
Associate of Science from Dental Assistant
2021
University Overview
Strayer UniversityWashington, DC
Bachelor of Science from Criminal Justice
2019
University Overview
The Art Institute Of CharlotteCharlotte, NC
Associate of Arts from Culinary Arts
2014
University Overview
Wilson High SchoolFlorence, SC
High School Diploma
2011
University Overview
Skills
- Word processing
- Telephone etiquette
- Problem-solving
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Cash handling
- Data entry
- 40 WPM typing speed
- Goal-oriented
- People-oriented
- Expert time management skills
- Quick learner
- Self-sufficient
- Front desk management
- Complaint resolution
Accomplishments
Accomplishments
- Promoted after just five months of hire date due to outstanding job performance at The Hampton Inn Columbia SC.
- Knowledge as employee of the quarter on October 6 within 5 months of hire date at The Hampton Inn Columbia SC.
- Knowledge as employee of the month for the month of April at the Hampton Inn/Homewood Suites Richmond VA.
- Been Promoted to Manager on Duty at the Hampton Inn/Homewood Suites Richmond VA
Timeline
Front Desk Agent/Manger on Duty
Hampton Inn/Homewood Suits (Dual Property)
12.2018 - Current
Guest Service Rep/Front Desk
Hampton Inn
04.2018 - 12.2018
Assistant Manager/Assistant Store Leader
Payless ShoeSource
10.2017 - 04.2018
Fortis College - Centerville
Associate of Science from Dental Assistant
Strayer University
Bachelor of Science from Criminal Justice
The Art Institute Of Charlotte
Associate of Arts from Culinary Arts
Wilson High School
High School Diploma
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