Deion Ithier Rivera
El Paso,TX
Summary
U.S. Army veteran with proven leadership experience in high-pressure environments and a strong background in customer service and team supervision. Skilled in managing operations, training personnel, and delivering consistent, high-quality service in fast-paced settings. Committed to accountability, teamwork, and creating a positive customer experience.
Overview
8
8
years of professional experience
Work History
Medical Assistant
Medpost Urgent Care
01.2022 - 01.2024
- Facilitated patient intake, documentation, and clinical procedures, ensuring adherence to safety standards, confidentiality, and regulatory compliance.
- Delivered public-facing support in high-volume urgent care, interacting with individuals in crisis while maintaining professionalism and composure.
- Supervised and trained medical staff, including receptionists, medical assistants, and billing specialists, enhancing team capability and service delivery.
Field Artillery Section Crew Chief
Department of Defense
01.2016 - 01.2022
- Ensured custody and accountability of sensitive weapons systems and equipment valued over $5 million, safeguarding critical assets
- Appointed Unit Armorer responsible for secure storage, inspection, maintenance, and accountability of all assigned weapons systems in strict compliance with Department of Defense regulations.Performed detailed inspections and inventory audits to ensure 100% equipment accountability
- Supervised and mentored soldiers, ensuring accountability, discipline, and professional development
- Executed performance evaluations and counseling sessions, providing actionable feedback to enhance soldier development
- Demonstrated sound judgment and calm decision making during high-pressure training and operational scenarios
- Fostered teamwork, morale, and cohesion within assigned section
Education
GED -
John Burroughs High School
Burbank, CA02.2016
Some College (No Degree) - Small Armament Maintenance
Central Texas College
Killeen, TXBachelor of Arts - Psychology
The University of Texas At El Paso
El Paso, TXSkills
- Regulatory Compliance & Policy Adherence
- Detailed Report Writing & Documentation Accuracy
- Sensitive Equipment Accountability
- Risk Assessment & Mitigation
- Public Interaction in High-Stress Environments
- Team Coordination & Operational Planning
- Leadership & Personnel Supervision
- Conflict De-escalation Techniques
- Integrity & Confidential Information Handling
Awards
Army Commendation Medal
Army Achievement Medal 2X
Army Good Conduct Medal
National Defense Service Medal
Global War On Terrorism Medal
Armed Forces Service Medal
Army Service Ribbon
Timeline
Medical Assistant
Medpost Urgent Care
01.2022 - 01.2024
Field Artillery Section Crew Chief
Department of Defense
01.2016 - 01.2022
Bachelor of Arts - Psychology
The University of Texas At El Paso
GED -
John Burroughs High School
Some College (No Degree) - Small Armament Maintenance
Central Texas College