Dedicated and customer-focused Customer Service Specialist with over 4 years of experience in delivering exceptional customer service in-person and through online chat and messaging platforms. Proven ability to resolve inquiries promptly, uphold professionalism, and exceed performance targets to ensure customer satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Specialist
Power-One Renewable Solutions
Atlanta, GA
11.2022 - Current
Engaged with customers via online chat and messaging platforms to provide timely assistance and resolve inquiries regarding products and services.
Demonstrated strong written communication skills to convey information clearly and professionally, maintaining a high level of customer service etiquette.
Collaborated with cross-functional teams to optimize customer support processes, resulting in improved response times and customer satisfaction scores.
Stayed updated on product knowledge and company policies to provide accurate and relevant information to customers.
Administrative Assistant
Coleman Financial Services
Atlanta, GA
01.2020 - 11.2022
Supported administrative functions including scheduling, correspondence, and customer communications through various channels including email and online chat.
Utilized strong problem-solving skills to address customer inquiries and concerns effectively, ensuring prompt resolution and satisfaction.
Maintained a customer-focused attitude, exhibiting empathy and patience in handling customer issues and inquiries.
Adapted to changing technologies and processes to enhance efficiency and effectiveness in customer service delivery.
Education
Associate of Arts -
Georgia State University
Atlanta, GA
12-2025
High School Diploma -
Westlake High School
Atlanta, GA
04-2019
Skills
Excellent written communication skills with a strong command of grammar and spelling
Proficiency in using computers and familiarity with chat and messaging platforms
Strong problem-solving abilities and ability to think quickly and logically
Empathy, patience, and a customer-focused attitude
Telephone Etiquette
Team player with strong interpersonal skills, fostering collaborative relationships
Adaptability to changing processes and technologies