Summary
Overview
Work History
Education
Skills
References
Timeline
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Deion Ross

Atlanta,GA

Summary

Dedicated and customer-focused Customer Service Specialist with over 4 years of experience in delivering exceptional customer service in-person and through online chat and messaging platforms. Proven ability to resolve inquiries promptly, uphold professionalism, and exceed performance targets to ensure customer satisfaction.

Overview

4
4
years of professional experience

Work History

Customer Service Specialist

Power-One Renewable Solutions
Atlanta, GA
11.2022 - Current
  • Engaged with customers via online chat and messaging platforms to provide timely assistance and resolve inquiries regarding products and services.
  • Demonstrated strong written communication skills to convey information clearly and professionally, maintaining a high level of customer service etiquette.
  • Collaborated with cross-functional teams to optimize customer support processes, resulting in improved response times and customer satisfaction scores.
  • Stayed updated on product knowledge and company policies to provide accurate and relevant information to customers.

Administrative Assistant

Coleman Financial Services
Atlanta, GA
01.2020 - 11.2022
  • Supported administrative functions including scheduling, correspondence, and customer communications through various channels including email and online chat.
  • Utilized strong problem-solving skills to address customer inquiries and concerns effectively, ensuring prompt resolution and satisfaction.
  • Maintained a customer-focused attitude, exhibiting empathy and patience in handling customer issues and inquiries.
  • Adapted to changing technologies and processes to enhance efficiency and effectiveness in customer service delivery.

Education

Associate of Arts -

Georgia State University
Atlanta, GA
12-2025

High School Diploma -

Westlake High School
Atlanta, GA
04-2019

Skills

  • Excellent written communication skills with a strong command of grammar and spelling
  • Proficiency in using computers and familiarity with chat and messaging platforms
  • Strong problem-solving abilities and ability to think quickly and logically
  • Empathy, patience, and a customer-focused attitude
  • Telephone Etiquette
  • Team player with strong interpersonal skills, fostering collaborative relationships
  • Adaptability to changing processes and technologies
  • Problem Resolution

References

References available upon request.

Timeline

Customer Service Specialist

Power-One Renewable Solutions
11.2022 - Current

Administrative Assistant

Coleman Financial Services
01.2020 - 11.2022

Associate of Arts -

Georgia State University

High School Diploma -

Westlake High School
Deion Ross