Accomplished professional with in-depth experience consistently rising through the ranks. Well-versed in sales, personnel management, accounting, and delivering pristine customer service. Dedicated to implementing company policy towards the objective.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Sprouts Farmer Market
01.2020 - Current
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Orchestrated performance-oriented environment by closely supporting and training team members.
Ensure compliance with health and safety regulations, company policies, and standard operating procedures.
Conduct regular performance evaluations, providing feedback to employees and identifying areas for improvement.
Participate in hiring process to select qualified candidates for various store positions.
Handle customer inquiries, concerns, and complaints promptly, ensuring high levels of customer service.
Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
Sales Associate
Target
11.2017 - 03.2019
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Stocked merchandise, clearly labeling items, and arranging them according to size or color.
Used POS system to process sales, returns, online orders, and gift card activations.
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
Assistant Manager
Dunkin' Donuts Franchising
07.2015 - 05.2016
Supervised day-to-day operations to meet performance, quality, and service expectations.
Trained team members to enhance professional development and accountability in the workplace.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Delivered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Established performance goals for employees and provided feedback on methods for reaching those milestones.