Deion Wright
Laurel,United States
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
ASSISTANT MANAGER
Bob Evans Restaurant
06.2023 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Truck Loader
Havertys Furniture
07.2020 - 11.2022
- Improved loading efficiency by coordinating with team members and adjusting work schedules accordingly.
- Reduced truck loading times by streamlining processes and implementing time-saving techniques.
- Ensured accurate inventory management through meticulous record-keeping and tracking of incoming and outgoing shipments.
- Maintained a safe working environment by adhering to company safety protocols and conducting regular equipment inspections.
- Picking up items 75lbs or more.
- Enhanced communication between truck drivers and loaders, resulting in smoother coordination and faster turnaround times.
- Consistently met deadlines for truck departures through effective prioritization of tasks and teamwork.
Manager
Staples
11.2016 - 09.2017
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
High School Diploma -
Bowie High School
Bowie, MD05.2013
Skills
- Employee Scheduling
- Recruiting and interviewing
- Cost Reduction
- Task Delegation
- Product and service knowledge
- Operations Management
- Business Administration
- Cost Control
- Compliance understanding
- Staff Training and Development
- Marketing knowledge
- Contract Management
- Team motivation
- Customer Relations
- Project management abilities
- Customer rapport
- Workload Management
- Money Handling
- Retail Operations
- Retail Operations Management
- Financial Management
- Staff Management
- Schedule oversight
- Policy Enforcement
- Staff Supervision
Timeline
ASSISTANT MANAGER
Bob Evans Restaurant
06.2023 - Current
Truck Loader
Havertys Furniture
07.2020 - 11.2022
Manager
Staples
11.2016 - 09.2017
High School Diploma -
Bowie High School