Deiona Phillips
Dallas,NC
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Clinical Organizer
Life Source Inc
Wilmington, NC
06.2024 - Current
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
Memory Care Director
The Blake at Baxter Village
Fort Mill, SC
10.2023 - 03.2024
- Implemented strategies for managing challenging behaviors among residents, promoting positive interactions between staff members and individuals suffering from dementia.
- Communicated effectively with family members on regular basis regarding care, issues and overall health of loved ones.
- Established strong relationships with local healthcare providers, ensuring comprehensive medical support for memory care residents when needed.
Memory Care Director
Terra Bella Cramer Mountain
Cramerton, NC
08.2023 - 10.2023
- Conducted regular assessments of each resident''s cognitive status, adjusting their care plans accordingly to provide the most appropriate level of support.
- Maintained a safe environment for residents by conducting regular safety audits and implementing necessary improvements.
- Improved resident quality of life by developing and implementing personalized care plans for each individual in the memory care unit.
- Achieved high levels of family satisfaction with regular updates on their loved ones'' progress and addressing concerns promptly.
Memory Care Coordinator
Northlake House Assisted Living
Charlotte, NC
05.2017 - 08.2023
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with patients, ensuring that medical information was kept private.
- Direct day-to-day administrative and operational functions for 48-bed facility, providing guidance and leadership to over 36 employees under the clinical department.
Medication Aide
Brookdale Senior Living
Gastonia, NC
09.2014 - 02.2017
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Administered medications to patients and remained vigilant for negative side effects.
- Took patient vital signs and monitored glucose and patient wellbeing.
MEDICATION ADIE
Carillon Assisted Living
Cramerton, NC
10.2013 - 08.2014
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Took patient vital signs, height and weight measurements and monitored glucose and patient wellbeing.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
Education
High School Diploma -
Forestview High School
Gastonia, NC05.2004
Skills
- Coaching Leadership
- Clinical Care Staff Scheduling
- Communication with Families
- Time management
- Computer skills
- Excellent communication
- Sorting and categorizing
- Documentation and reporting
Certification
- CCMA - Certified Clinical Medical Assistant
Timeline
Clinical Organizer
Life Source Inc
06.2024 - Current
Memory Care Director
The Blake at Baxter Village
10.2023 - 03.2024
Memory Care Director
Terra Bella Cramer Mountain
08.2023 - 10.2023
Memory Care Coordinator
Northlake House Assisted Living
05.2017 - 08.2023
Medication Aide
Brookdale Senior Living
09.2014 - 02.2017
MEDICATION ADIE
Carillon Assisted Living
10.2013 - 08.2014
High School Diploma -
Forestview High School