Deiondra Joseph
Napoleonville,LA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Humana
01.2023 - 10.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
CVS HEALTH CORPORATION
03.2022 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
Externship Medical Assistant
West Bank Cardiology
04.2021 - 01.2022
- Obtained client medical history, medication information, symptoms, and allergies.
- Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
- Maintained clean and safe clinic environment to prevent injuries.
- Collected histories, vitals, and current complaints via patient interviews.
- Scheduled appointments and tests to coordinate patient care.
- Prepared, administered and documented medications under direction of licensed medical provider.
- Welcomed patients and inquired about wellbeing since last treatment.
- Performed medical chart reviews to confirm accuracy and completeness.
- Communicated with patients and families to answer questions and provide reassurance.
- Helped with patient preparation and recovery to support patient comfort and well-being.
Front Desk Receptionist
Holiday Inn Express Hotel
07.2019 - 01.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Entered and updated sensitive customer information during check-ins and room changes.
Home Health Aide
Troy Brown PCA
06.2016 - 02.2019
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Followed nutritional plans to prepare optimal meals.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Developed rapport to create safe and trusting environment for care.
Cashier Team Lead
Gator Super Stop
07.2014 - 10.2016
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Received and processed customer payments.
- Restocked and organized merchandise in front lanes.
- Quickly and accurately counted drawers at start and end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Education
Certificate - Medical Assistant
Fortis College
Baton Rouge, LA10.2020
High School Diploma -
Assumption High School
Napoleonville, LA05.2013
Skills
- Paperwork Processing
- Account Updating
- Complaint Resolution
- Report Generation
- Call Management
- Consultative Sales
- Appointment Scheduling
- Data Entry
- Scheduling
- Product Knowledge
- Staff Education and Training
- Training Development Aptitude
- Money Handling Abilities
- Customer Service
- Call Center Operations
- Microsoft Outlook
- Sales Expertise
- Record Preparation
- Shipping Procedures Understanding
- Clerical Support
Timeline
Customer Service Representative
Humana
01.2023 - 10.2023
Customer Service Representative
CVS HEALTH CORPORATION
03.2022 - 12.2022
Externship Medical Assistant
West Bank Cardiology
04.2021 - 01.2022
Front Desk Receptionist
Holiday Inn Express Hotel
07.2019 - 01.2021
Home Health Aide
Troy Brown PCA
06.2016 - 02.2019
Cashier Team Lead
Gator Super Stop
07.2014 - 10.2016
Certificate - Medical Assistant
Fortis College
High School Diploma -
Assumption High School