Deionna Mathis
Riverdale,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
HomeOne Inn
01.2021 - 05.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new team members on company procedures, customer service and issue resolution.
Manager Trainee
TGI Friday's, College park
07.2017 - 11.2020
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Explained menu items and suggested appropriate options for food allergy concerns
- Utilized client and staff feedback to maintain customer partnerships and increase revenue
- Mentored new team members on POS system operation, customer service strategies and sales goals
- Checked identification for proof-of-age for alcohol and tobacco sales
- Collected and authorized payments of guests.
General Manager
Genesis Bar & Grill
04.2013 - 08.2016
- Purchased adequate quantities of food, beverages, equipment and supplies
- Developed, implemented and managed business plans to promote profitable food and beverage sales
- Analyzed and reported social media and online marketing campaign results
- Used Microsoft Word and other software tools to create documents and other communications
- Managed team of 5 employees, overseeing hiring, training, and professional growth of employees
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
Merchandise Picker Associate
Stein Mart
09.2013 - 03.2014
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Oversaw daily operations to ensure high levels of productivity
- Supervised work of contracted employees to keep on task for timely completion
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Used coordination and planning skills to achieve results according to schedule
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
High School Diploma -
Banneker High School
Atlanta, GA05.2008
Skills
- Researching Skills
- Team Collaboration
- Claim Handling
- Administrative Skills
- Full Service Restaurant Background
- Staff Supervision
- Billing and Payment Processing
- Continuous Professional Improvement
- Service Level Agreements
Timeline
Front Desk Receptionist
HomeOne Inn
01.2021 - 05.2023
Manager Trainee
TGI Friday's, College park
07.2017 - 11.2020
Merchandise Picker Associate
Stein Mart
09.2013 - 03.2014
General Manager
Genesis Bar & Grill
04.2013 - 08.2016
High School Diploma -
Banneker High School
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