Deionshai Stepney
Columbia,Mississippi
Summary
Well-qualified customer service representative with proven success in improving operations and solving problems. Highly organized and proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
6
6
years of professional experience
Work History
Dispatcher
Southern Tire Mart
07.2021 - Current
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of numerous fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Customer Service Representative
Trellis Company
08.2020 - 07.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
United Healthcare / Optum Technology
10.2018 - 07.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
Information Technology Specialist
U.S. Army
10.2017 - 07.2019
- Used ticketing systems to manage and process support actions and requests.
- Set up network profiles, security permissions and file sharing systems.
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
Education
Biology -
Alcorn State University
Lorman, MS05.2026
Skills
- Customer service
- Microsoft office
- Excel
- Customer care
- Technical Support
- Information Security
- Information Management
- Troubleshooting
- Microsoft Word
- Microsoft Outlook
- Systems Analysis
- Prioritizing Calls
- Dispatch Coordination
- Customer Relations
- Route Navigation
- Database Management
- Organizational skills
- Conflict resolution
- Resourcefulness
Languages
English
Timeline
Dispatcher
Southern Tire Mart
07.2021 - Current
Customer Service Representative
Trellis Company
08.2020 - 07.2021
Customer Service Representative
United Healthcare / Optum Technology
10.2018 - 07.2020
Information Technology Specialist
U.S. Army
10.2017 - 07.2019
Biology -
Alcorn State University