Deionshay Calvin
Medical Administrative Billing And Coding
Middleburg,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Licensed Esthetician/Full Specialist
Aveda Institute Tallahassee
Jacksonville, Florida
05.2020 - Current
- Performed waxing, body wrap application and gentle exfoliation to improve overall skin condition.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Recommended retail products for at-home use.
- Carried out product inventory checks, charting and consultations.
- Suggested appropriate therapy based on current health of client.
- Resolved customer complaints and facilitated conflict resolutions.
- Assisted manager with daily spa operations.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Stocked treatment rooms with proper supplies.
- Handled busy schedules and stayed on top of key deadlines.
- Welcomed clients arriving for appointments.
- Analyzed skin condition and made appropriate product recommendations.
Customer Service Associate
Walgreens
Jacksonville, Florida
06.2018 - 08.2020
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Resolved concerns with products or services to help with retention and drive sales.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Boosted sales revenue by skillfully promoting diverse service options.
- Executes excellent sales floor merchandising and selling.
Technical Support Representative
GC Services
Jacksonville, Florida
05.2017 - 05.2018
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Monitored systems in operation and quickly troubleshot errors.
- Translated complex technical issues into digestible language for non-technical users.
- Assisted with updating technical support best practices for use by team.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Researched product and issue resolution tactics to address customer concerns.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Responded promptly to incoming sales leads and requests for technical support.
- Promoted efficiency among departments with prompt resolution of system issues.
- Provided documentation on troubleshooting of technical processes to support desk staff.
Overnight Stocker
Walmart
Jacksonville, Florida
01.2014 - 03.2017
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Completed regular cycle counts and inventory audits.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Supported promotional plans by updating signage with price changes.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Maintained inventory and ordered new supplies to meet expected needs.
- Stamped, attached or changed price tags on merchandise shelving and updated computerized price list.
- Scanned shelves and product cases to locate expired, outdated and spoiled items.
- Checked for outdated and overripe grocery items and removed from inventory.
- Updated merchandise pricing to match new values and special promotional rates.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Stocked designated items on shelves, end caps and displays.
- Greeted customers and directed to requested products.
- Kept work areas neat, clean and free from debris.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
Education
Associate of Science - Medical Administrative Billing And Coding
Keiser University
Fort Lauderdale, FL 07.2021 - 02.2023
No Degree - Licensed Esthetician/Full Specialist
Aveda Institute Tallahassee
Tallahassee, FL 05.2001 -
Skills
Eyebrow and lash tinting
Skin rejuvenation
Spa retail sales
Guest services expertise
Sales expertise
Relationship building and management
Customer consultation
Scheduling
[Florida] Licensed esthetician
Recordkeeping strengths
Technical Support
Money handling abilities
Stocking and replenishing
Creative problem solving
Administrative support
Professional telephone demeanor
Technical issues analysis
Windows 10
Adobe and Adobe Flash
Customer service expert
Issue troubleshooting
Microsoft Outlook
Team Building
Cash Handling
Written and verbal communication
Guest inquiries
Time management skills
Cleaning and sanitizing
Medical claims coding
Training and Development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Associate of Science - Medical Administrative Billing And Coding
Keiser University
07.2021 - 02.2023
Licensed Esthetician/Full Specialist
Aveda Institute Tallahassee
05.2020 - Current
Customer Service Associate
Walgreens
06.2018 - 08.2020
Technical Support Representative
GC Services
05.2017 - 05.2018
Overnight Stocker
Walmart
01.2014 - 03.2017
No Degree - Licensed Esthetician/Full Specialist
Aveda Institute Tallahassee
05.2001 -