Deionshay Calvin
Medical Administrative Billing And Coding
Middleburg,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Licensed Esthetician/Full Specialist
Aveda Institute Tallahassee
Jacksonville, Florida
05.2020 - Current
- Performed waxing, body wrap application and gentle exfoliation to improve overall skin condition.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Recommended retail products for at-home use.
- Carried out product inventory checks, charting and consultations.
- Suggested appropriate therapy based on current health of client.
- Resolved customer complaints and facilitated conflict resolutions.
- Assisted manager with daily spa operations.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Stocked treatment rooms with proper supplies.
- Handled busy schedules and stayed on top of key deadlines.
- Welcomed clients arriving for appointments.
- Analyzed skin condition and made appropriate product recommendations.
Customer Service Associate
Walgreens
Jacksonville, Florida
06.2018 - 08.2020
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Resolved concerns with products or services to help with retention and drive sales.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Boosted sales revenue by skillfully promoting diverse service options.
- Executes excellent sales floor merchandising and selling.
Technical Support Representative
GC Services
Jacksonville, Florida
05.2017 - 05.2018
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Monitored systems in operation and quickly troubleshot errors.
- Translated complex technical issues into digestible language for non-technical users.
- Assisted with updating technical support best practices for use by team.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Researched product and issue resolution tactics to address customer concerns.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Responded promptly to incoming sales leads and requests for technical support.
- Promoted efficiency among departments with prompt resolution of system issues.
- Provided documentation on troubleshooting of technical processes to support desk staff.
Overnight Stocker
Walmart
Jacksonville, Florida
01.2014 - 03.2017
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Completed regular cycle counts and inventory audits.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Supported promotional plans by updating signage with price changes.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Maintained inventory and ordered new supplies to meet expected needs.
- Stamped, attached or changed price tags on merchandise shelving and updated computerized price list.
- Scanned shelves and product cases to locate expired, outdated and spoiled items.
- Checked for outdated and overripe grocery items and removed from inventory.
- Updated merchandise pricing to match new values and special promotional rates.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Stocked designated items on shelves, end caps and displays.
- Greeted customers and directed to requested products.
- Kept work areas neat, clean and free from debris.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
Education
Associate of Science - Medical Administrative Billing And Coding
Keiser University
Fort Lauderdale, FL 07.2021 - 02.2023
No Degree - Licensed Esthetician/Full Specialist
Aveda Institute Tallahassee
Tallahassee, FL 05.2001 -
Skills
Eyebrow and lash tinting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Associate of Science - Medical Administrative Billing And Coding
Keiser University
07.2021 - 02.2023
Licensed Esthetician/Full Specialist
Aveda Institute Tallahassee
05.2020 - Current
Customer Service Associate
Walgreens
06.2018 - 08.2020
Technical Support Representative
GC Services
05.2017 - 05.2018
Overnight Stocker
Walmart
01.2014 - 03.2017
No Degree - Licensed Esthetician/Full Specialist
Aveda Institute Tallahassee
05.2001 -
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