Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Deionta Smith

Indianapolis,IN

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience

Work History

Financial Services Representative

Charles Schwab
07.2022 - Current
  • Responded to inquiries from clients and provided financial advice to drive fiscal growth.
  • Maintained updated records of all financial transactions to support traceability.
  • Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
  • Advised clients on favorable investment opportunities to meet established financial goals.

Quality Assurance Analyst

Ehealthinsurance
07.2021 - 05.2022
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
  • Mentored and coached team members on QA topics and strategies.
  • Organized and maintained work environment to allow for maximum productivity.
  • Fixed identified issues to improve workflows.

Customer Service Representative

Ehealthinsurance
07.2021 - 02.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Resolved computer and system networking problems to maintain user productivity.
  • Answered up to 8-10 calls per hour from people seeking public health information about COVID-19.

Information Technology Support Specialist

Belltechlogix
11.2019 - 07.2021
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Used ticketing systems to manage and process support actions and requests.
  • Documented support interactions for future reference.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Monitored systems in operation and quickly troubleshot errors.

Supervisor

Indiana University, Purdue University
03.2014 - 11.2019
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives, and communication goals.

Education

Bachelor of Science - Sports Management

Indiana University - Purdue University Indianapolis
Indianapolis, IN
05.2017

Skills

  • Customer Service
  • Problem-Solving Ability
  • Critical Thinking
  • Electronic Systems
  • Strong Telephone Etiquette
  • Client Rapport-Building
  • Troubleshooter
  • Microsoft Windows and Office
  • Livechat Messaging
  • Verbal Communication

Accomplishments

  • Dear Deionta Smith,
  • Paramount Acceptance is attempting to contact you regarding your account with
  • VASAFitness Indianapolis Thompson 1044
  • Please contact us today, or click on the following link to be forwarded to www.GymPayment.com to verify your account and find out more
  • Account: 1044 - 005050459W
  • Barcode: 2800436V
  • Yoursin health,
  • Customer Service Department

Affiliations

Phi Beta Sigma Fraternity Inc.

Timeline

Financial Services Representative

Charles Schwab
07.2022 - Current

Quality Assurance Analyst

Ehealthinsurance
07.2021 - 05.2022

Customer Service Representative

Ehealthinsurance
07.2021 - 02.2022

Information Technology Support Specialist

Belltechlogix
11.2019 - 07.2021

Supervisor

Indiana University, Purdue University
03.2014 - 11.2019

Bachelor of Science - Sports Management

Indiana University - Purdue University Indianapolis

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Deionta Smith