Deiquasia Moore
Columbus,GA
Summary
Dynamic team leader with a proven track record at Walmart, enhancing team performance through targeted coaching and effective conflict resolution. Skilled in problem-solving and fostering collaboration, I implemented efficient processes that boosted productivity. Committed to inclusivity, I empowered team members, driving engagement and achieving shared goals.
Overview
8
8
years of professional experience
Work History
Team Leader
Kia Motors Manufacturing Georgia
West Point, GA
04.2023 - 03.2026
- Supervised team members to ensure compliance with operational standards and safety protocols.
- Coordinated daily workflow and prioritized tasks to meet customer satisfaction goals.
- Trained new associates on store policies, procedures, and effective customer service techniques.
- Implemented process improvements that enhanced inventory management efficiency and accuracy.
Team Leader
Walmart
Columbus, GA
01.2022 - 03.2023
- Developed team skills through targeted coaching, enhancing individual performance.
- Collaborated with department leaders to establish shared goals and ensure alignment.
- Established professional relationships with team members, facilitating quick issue resolution.
- Implemented efficient work processes to enhance team productivity and regularly reviewed performance metrics.
Customer Service Representative
TSYS
Columbus, GA
09.2020 - 11.2021
- Successfully navigated high-stress situations, preserving professionalism during conflict resolution.
- Enhanced customer loyalty by resolving complaints with empathy and understanding.
- Handled escalated calls effectively, ensuring favorable resolutions for customers and company alike.
- Provided timely responses to inquiries about products, services, and company details.
Warehouse Worker
Webster Industries
Auburn, AL
08.2018 - 02.2020
- Monitored team progress towards goals, providing timely feedback and setting clear performance expectations.
- Empowered team members through strategic delegation aligned with their strengths and expertise.
- Resolved conflicts to cultivate a positive and cooperative team environment.
- Promoted inclusivity and diversity within the team to enhance mutual respect and understanding.
Education
High School Diploma -
Central High School
Phenix City, AL05.2019
Skills
Teamwork and collaboration
Problem-solving
Attention to detail
Team motivation
Timeline
Team Leader
Kia Motors Manufacturing Georgia
04.2023 - 03.2026
Team Leader
Walmart
01.2022 - 03.2023
Customer Service Representative
TSYS
09.2020 - 11.2021
Warehouse Worker
Webster Industries
08.2018 - 02.2020
High School Diploma -
Central High School