Hi, I’m
DEIRDRA BURBIDGE
Tomball,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
years of professional experience
Work History
Stride
Enrollment Consultant
08.2020 - Current
Job overview
- Recommended private school options to customers, thoroughly explaining details.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Finalized sales and collected necessary deposits.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
DENTAL RECEPTIONIST, Dental One
Dental Receptionist
11.2019 - 02.2020
Job overview
- Verified patient insurance & patient billing
- Entered treatment plans, posted payments, entry charges, handled pre-authorizations
- Accurately maintained all patient records including personal & medical information
- Managed dentists' & hygienist schedules by confirming patient appointments and managing their schedules
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
Sykes Call
CUSTOMER SERVICE REPRESENTATIVE
10.2018 - 11.2019
Job overview
- Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customer complaints
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Refer unresolved customer grievances to designated departments for further investigation.
Southfort Dental Centre
DENTAL RECEPTIONIST
07.2016 - 03.2017
Job overview
- Managed a multi-line phone system and pleasantly greeted all patients
- Verified patients' eligibility and claims status with insurance agencies
- Submitted insurance claims and dispersed payments
- Pre-authorize treatment plans with insurance
- Discussed treatment options and financial responsibilities with patients
- Followed up on unresolved account balances both with insurance companies and patients
Skyline Dental Clinic
OFFICE MANAGER
08.2015 - 07.2016
Job overview
- Responsible for patient scheduling, billing and collections
- Developed strong patient relations by providing the highest level of customer service and dental care
- Professionally and courteously verified appointment times with patients
- Entered treatment plans, handled pre-authorizations and discussed options with patients
RDA, Gibbons Dental Clinic
DENTAL RECEPTIONIST
08.2007 - 08.2008
Job overview
- Performed all duties of a registered dental assistant as required
- Answered incoming phones and booked patient appointments as needed
- Direct billing to insurance companies and patients and collection of payments
- Followed up on unpaid accounts with insurance and patients as required
RDA, Enamel Dental Clinic
OFFICE MANAGER
01.2001 - 03.2005
Job overview
- Performed all duties of a registered dental assistant
- Pre-authorized dental treatment and discussed with patients
- Direct billing to insurance and patients
- Processed payments from insurance and patients
- Followed up with unpaid claims and accounts
- Maintained service providers schedule
Education
OKANAGAN UNIVERSITY COLLEGE, Kelowna BC Canada
from Dental Assisting
06.1992
Summerland Secondary School, Summerland, BC Canada
High School Diploma
06.1988
Skills
- Excellent verbal and written communication skills
- Call Center Customer Service
- Customer Accounts Management
- HIPAA Compliance
- Appointment Scheduling
- Payment Processing
- Consultative Sales Approach
- Customer Complaint Resolution
- Processing of Dental Insurance Claims
- Insurance Coverage Verification
- Year-End Reconciliation
- Accounts Payable and Receivable Auditing
Timeline
Enrollment Consultant
Stride
08.2020 - Current
Dental Receptionist
DENTAL RECEPTIONIST, Dental One
11.2019 - 02.2020
CUSTOMER SERVICE REPRESENTATIVE
Sykes Call
10.2018 - 11.2019
DENTAL RECEPTIONIST
Southfort Dental Centre
07.2016 - 03.2017
OFFICE MANAGER
Skyline Dental Clinic
08.2015 - 07.2016
DENTAL RECEPTIONIST
RDA, Gibbons Dental Clinic
08.2007 - 08.2008
OFFICE MANAGER
RDA, Enamel Dental Clinic
01.2001 - 03.2005
OKANAGAN UNIVERSITY COLLEGE
from Dental Assisting
Summerland Secondary School
High School Diploma
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