Deirdra Michelle Hailes
Capitol Heights,MD
Summary
Direct support professional with passion for improving clients' well-being and daily living skills. Proven track record in developing individualized care strategies that foster client independence and growth. Effective team collaborator with focus on achieving positive outcomes and adapting to changing care needs. Skilled in communication, empathy, and problem-solving.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Direct Support Counselor
Langley Residential Support Services, Inc.
03.1995 - Current
- Responsible for case management support to mentally challenged adults.
- Assist residents in daily living skills, cooking and recreational activities.
- Transport residents to stores, medical appointments and activity events.
- Assist residents with service planning goals and monitor their progress.
Regency Club Concierge
Grand Hyatt Washington
09.2005 - 03.2006
- Scheduled reservations for transportation and entertainment for hotel guests.
- Provided guest with referrals for dinner reservations and activities.
- Scheduled appointments for additional services upon request.
- Maintained documentation for guest accounts.
PBX Operator
Grand Hyatt Washington
03.2004 - 09.2005
- Transferred from the Arlington Hyatt to the Grand Hyatt.
- Maintain telephone system for staff and hotel guests.
- Responsible for the installation of the internet and telephone lines.
- Documented guests’ requests and direct requests to the appropriate departments.
Case Manager/Employment Coordinator
Arlington Street People’s Assistance Network
09.2002 - 02.2004
- Assisted clients with housing resources in shelters transitional housing.
- Provided homeless adults with job search assistance and resource information.
- Networked with other providers and employers in an effort to secure employment for clients.
Family Shelter Coordinator
Embry Rucker Community Shelter
09.1998 - 09.2001
- Promoted from Case Manager to Family Shelter Coordinator.
- Provided case management for homeless shelter residents (single adults and families).
- Provided crisis intervention when needed and made appropriate referrals for mental health and substance abuse counseling.
- Developed and implemented activities for 10 families in the shelter.
- Coordinated after school activities and homework assistance for the children.
- Maintained daily logs and coordinated activities for those 10 families.
- Served as Medication Coordinator and Trainer for staff.
Education
American Red Cross CPR - Adult - American Red Cross Community First Aid
American Red Cross
CNA Certification - Nursing
Dominion Academy,Inc.
Lanham, MD04.2025
Practical Nursing Program - Nursing
Standard Healthcare Services College of Nursing
Falls Church, VA11.2021
Bachelor of Science Degree - Psychology
Virginia State University
01.1990
Skills
- Transportation assistance
- Client advocacy
- Motivational interviewing
- Activity planning
Certification
completed Healthcare Provider CPR/AED Adult,Child&Infant +First Aid (BLS) Certification
Timeline
Regency Club Concierge
Grand Hyatt Washington
09.2005 - 03.2006
PBX Operator
Grand Hyatt Washington
03.2004 - 09.2005
Case Manager/Employment Coordinator
Arlington Street People’s Assistance Network
09.2002 - 02.2004
Family Shelter Coordinator
Embry Rucker Community Shelter
09.1998 - 09.2001
Direct Support Counselor
Langley Residential Support Services, Inc.
03.1995 - Current
American Red Cross CPR - Adult - American Red Cross Community First Aid
American Red Cross
Bachelor of Science Degree - Psychology
Virginia State University
CNA Certification - Nursing
Dominion Academy,Inc.
Practical Nursing Program - Nursing
Standard Healthcare Services College of Nursing
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