Deirdra Richard
Houston,Texas
Summary
I began my career as a mailhandler in the plant. I managed mail flow according to class. While at the plant I completed several periods as a acting supervisor, managing up to 25 employees in a unit. I was responsible for delegating duties,scheduling and discipline. I completed daily reporting to meet, maintain and manage unit goals.
Overview
19
19
years of professional experience
Work History
Letter Carrier
USPS
League City, Texas
09.2006 - 03.2022
- Planned and cased mail in sequence of delivery for designated route.
- Operated vehicles and equipment to transport packages and mail pieces.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Explained mail regulations, policies or procedures to postal customers.
- Numerous periods as a "204B" ,an acting supervisor
- Career started in the plant, main distribution where I spent 4 years
Office Manager
Michael Bradshaw Insurance Company
Richmond, Texas
06.2020 - 02.2022
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Compared vendor prices and negotiated for optimal savings.
- Developed standard operating procedures for all administrative employees.
- Maintained CRM database with customer updates and report generation.
- Obtained Life license so that I may better answer questions and assist the agents
Patient Care Assistant
The Center @Willow Farms
Brookshire, Texas
07.2018 - 05.2019
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.(6-10 clients in a house setting)
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Updated documentation and reports detailing patient activities, care actions and hospital determinations.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Helped enhance unit operations by continuously delivering accurate, efficient care and maintaining performance objectives.
- Administered individual medications as prescribed and recorded according to governing regulations
Field Representative
Acosta
Houston, Texas
05.2018 - 05.2019
- Traveled up to [Number] miles per day to visit customer locations.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Education
Accounting
Massey Business College
Houston, Texas07.1988
High School Diploma -
Royal High School
Pattison, TX05.1982
Skills
- Shipping Documentation
- Progress Tracking
- Clerical Support
- Active Listening
- Microsoft Excel
- Administrative Support
- Creative Solutions
- Customer Satisfaction
- Critical Thinking
- Payment Transactions
- Reading Comprehension
- Device Scanning
- Brand Loyalty
- Complex Problem-Solving
- Learning Strategies
- Mail Sorting and Delivery
- Systems Evaluation
- Monthly Inventory
- Customer Accounts Management
- Microsoft Word
- Operations Analysis
- Customer Orders
- Financial Records
- Accurate Documentation
- Hazardous Materials
- Order Fulfillment
- Customer Needs Assessments
- Resolving Shipping and Delivery Problems
- Customer Experience
- Analytical Approach
- Budget Allocations
- Compliance Requirements
- Inquiry Response
- Quality Assurance
- Client Support
- Project Requirements
- Safety Meetings
- Daily Logs
- Project Control
- Personnel Management
- Communications Strategies
Additional Information
Current member of the National Association of Notaries
Timeline
Office Manager
Michael Bradshaw Insurance Company
06.2020 - 02.2022
Patient Care Assistant
The Center @Willow Farms
07.2018 - 05.2019
Field Representative
Acosta
05.2018 - 05.2019
Letter Carrier
USPS
09.2006 - 03.2022
Accounting
Massey Business College
High School Diploma -
Royal High School
Similar Profiles
Jocelyn ParksJocelyn Parks
Clerk at USPSClerk at USPS
Ryan Leigh-Ann WheelerRyan Leigh-Ann Wheeler
City Letter Carrier at USPSCity Letter Carrier at USPS
Sol M. EloseguiSol M. Elosegui
City Carrier, Shop Steward, and Trainer at USPSCity Carrier, Shop Steward, and Trainer at USPS
Jeffrey T BingJeffrey T Bing
City Letter Carrier at USPSCity Letter Carrier at USPS
Arnissa Brown-BennettArnissa Brown-Bennett
Practice Assistance at White & Case, L.L.P.Practice Assistance at White & Case, L.L.P.