Deirdre Arthur

• Utilized family-centered practices to assist mothers and newborns throughout hospitalization.

• Leveraged my extensive experience as a Labor and Delivery, Nursery and NICU nurse in my provision of care.

• Supervised operations in a unit with 42 beds, ensuring efficient workflows.

• Created shift assignments for oncoming shifts.

• Actively assessed, participated and managed emergent scenarios.

• Communicated with other management on Maternal/Child pathway regarding unit needs.

• Actively participated on unit base teams including education, morale and LEAN.

• Team Lead for March of Dimes fundraising project for 4 years.

• Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
• Maintained accurate patient records, ensuring thorough documentation of triage assessments and treatment plans.
• Developed strong rapport with patients through active listening skills, empathetic communication, and genuine concern for their wellbeing.
• Obtained case history and gathered triage information to determine appropriate avenue for care.
• Enhanced patient satisfaction by efficiently prioritizing and addressing urgent medical concerns in a timely manner.
• Maintained a calm and professional demeanor during high-stress situations, effectively managing patient expectations and alleviating concerns.
• Integrated evidence-based practices into daily tasks, ensuring consistency in delivering high-quality care across all populations served.
• Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
• Provided clear and concise instructions to patients regarding home care plans, ensuring proper understanding and adherence to treatment protocols.
• Collaborated with multidisciplinary teams to develop individualized care plans for high-risk or complex patients.
• Improved communication among healthcare team members by serving as a liaison between patients, physicians, and nursing staff.
• Monitored compliance and evaluated effectiveness of home treatment instructions.
• Verified patient insurance eligibility and identified primary care physician, contacting office to obtain patient file.