Deirdre Barber
Auburn,NY
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
The Meet Group
2022.07 - 2023.03
- Monitor and respond to incoming tickets from clients for violations of Terms of Service on various entertainment platforms
- Forward tickets to law enforcement when necessary and provide materials for possible prosecution.
Repurchase Coordinator
Morley Companies (short term contract)
2021.09 - 2022.03
- Perform vehicle repurchases for General Motors under lemon law, maintain communications with customers regarding documents needed and progress of case
- Entered data, generated reports, and produced tracking documents.
Support & Deployment Technician
Systopia International
2018.10 - 2019.11
- Install Point Of Sale equipment for corporate café clients and train staff. Provide remote support.
- Maintain corporate databases and inventory tracking for clients
Customer Service Representative
Emblem Health Insurance
2017.09 - 2018.10
- Handled customer inquiries and suggestions courteously and professionally.
- Assist with claims issues. Research and provide guidance regarding benefits based on policies.
- Assist providers with prior authorizations.
Residential Dispatcher
Time Warner Cable
2012.11 - 2017.09
- Fix orders for billing and equipment accuracy
- Communicated with drivers and personnel to coordinate timely installations and service calls
- Assist various other departments with outages and system issues.
Product Services Representative
Time Warner Cable
2009.07 - 2012.11
- Troubleshoot issues with cable TV, internet and digital phone services
- Provide excellent customer service while up-selling potential and current subscribers using S3 sales techniques
- Maintain account integrity and privacy and provide billing information
Quality Auditor
National Government Services
2009.01 - 2009.05
- Monitor incoming calls to provider call center for accuracy, completeness and privacy adherence
- Coach Customer Care Representatives on their monitored calls for improvement of performance
- Attend calibration meetings with other Centers for Medicare Services contractors
Customer Care Rep
National Government Services
2007.11 - 2008.12
- Answer incoming calls from Medicare providers
- Troubleshoot insurance claim issues, research Medicare policy guidelines
Skills
- Detail Oriented
- Data Entry
- Call Management
- Customer Relationship Management (CRM)
- Complaint Resolution
- Problem-Solving Abilities
- Tactful and Diplomatic
- Technical Support
- Medical Terminology Knowledge
- Positive and Professional
- Critical Thinking
- Customer Service/Call Center Operations
- Active Listening
Timeline
Customer Service Representative
The Meet Group
2022.07 - 2023.03
Repurchase Coordinator
Morley Companies (short term contract)
2021.09 - 2022.03
Support & Deployment Technician
Systopia International
2018.10 - 2019.11
Customer Service Representative
Emblem Health Insurance
2017.09 - 2018.10
Residential Dispatcher
Time Warner Cable
2012.11 - 2017.09
Product Services Representative
Time Warner Cable
2009.07 - 2012.11
Quality Auditor
National Government Services
2009.01 - 2009.05
Customer Care Rep
National Government Services
2007.11 - 2008.12
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